Job Overview
Location
New York, New York
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • As a Senior Client Success Manager for Key Accounts at MeteRGy Solutions LLC, you will serve as the primary point of contact for high-value clients in the US market, acting as a trusted advisor and strategic partner to drive retention, satisfaction, and long-term growth.
- • You will work closely with the Director of Client Success to manage and nurture key account relationships, ensuring seamless delivery of submetering and billing services while identifying opportunities for expansion and process improvement.
- • Day-to-day responsibilities include conducting regular business reviews, resolving escalated client issues, coordinating cross-functional teams to meet client needs, and maintaining accurate account documentation and reporting.
- • You will partner with sales, operations, and billing teams to ensure alignment on client expectations and service delivery, leveraging your expertise to advocate for client needs within the organization.
- • MeteRGy Solutions LLC is a North American leader in submetering technology with over 45 years of experience, more than 900,000 contracted meters, and a mission to reduce carbon emissions through accurate utility data and innovative Submetering as a Service (SaaS) models.
- • The company is backed by Brookfield Infrastructure Partners, operates with over 500 team members, and has been recognized as a Great Place to Work for two consecutive years, reflecting its commitment to employee growth, inclusion, and high performance.
- • In this role, you will develop deep expertise in utility submetering, sustainability-driven SaaS models, and enterprise account management while contributing to decarbonization efforts across multi-residential and commercial buildings.
- • You will have the opportunity to influence client success strategies, mentor junior team members informally, and grow into a broader leadership role within the Client Success organization.
🎯 Requirements
- • Bachelor’s degree in Business, Communications, or a related field
- • 5+ years of experience in client success, account management, or a similar customer-facing role, preferably in B2B or SaaS environments
- • Proven ability to manage complex client relationships and drive retention and expansion in key accounts
- • Strong communication, presentation, and interpersonal skills with the ability to engage C-level stakeholders
- • Experience working in a hybrid or office-based environment with willingness to work 3 days per week in Long Island City, New York
- • Familiarity with CRM systems (e.g., Salesforce) and customer success platforms
🏖️ Benefits
- • Hybrid work model with 3 days in office in Long Island City, New York
- • Opportunity to work with a mission-driven company reducing carbon emissions through innovative submetering technology
- • Backed by Brookfield Infrastructure Partners, providing stability and access to global infrastructure expertise
- • Recognized as a Great Place to Work for two consecutive years, reflecting a supportive and inclusive culture
- • Exposure to large-scale operations with over 900,000 contracted meters and 4M+ annual utility bills
- • Professional growth opportunities in a fast-growing, innovative technology company with clear impact on sustainability goals
Skills & Technologies
About MeteRGy Solutions LLC
MeteRGy Solutions provides cloud-based utility data management software for electric, gas and water utilities. The platform automates meter-to-cash processes, handles AMI and traditional meter data, and delivers analytics for revenue protection, demand response and grid optimization. It integrates with existing CIS, SCADA and ERP systems, scales from small municipal utilities to large IOUs, and offers secure multi-tenant SaaS deployment. Founded in 2017 and headquartered in Tampa, Florida, the company serves utilities across North America and the Caribbean, helping them reduce operating costs, improve billing accuracy and enhance customer engagement through real-time data insights and predictive analytics.
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