Job Overview
Location
Remote
Job Type
Full-time
Category
Operations Manager
Date Posted
February 27, 2026
Full Job Description
📋 Description
- • As a Senior Coach Operations Program Manager at BetterUp, you will be instrumental in shaping and scaling our world-class coaching network, a critical component of our mission to drive human transformation. This role is designed for a strategic thinker and an exceptional executor who thrives on optimizing complex operational systems and fostering a high-performing global network of over 4,000 coaches.
- • You will be a pivotal force in supporting, enabling, and optimizing our expansive coach network, ensuring it not only meets but exceeds the needs of our diverse membership. Your responsibilities will extend to being a thought leader, leveraging deep data analysis and insightful interpretation to evolve network management strategies in alignment with overarching company objectives.
- • A core aspect of your role will involve owning and refining day-to-day operational processes that are the bedrock of our coach network's functionality. You will be empowered to harness the potential of a robust support system, including vendors, cutting-edge automation tools, artificial intelligence, and engineering resources, to drive significant improvements in operational efficiency and scalability.
- • This position demands a leader who can think and operate at a strategic level. You will not merely identify challenges but will architect comprehensive solutions, build compelling business cases for necessary resources, and implement repeatable, sustainable mechanisms that embed continuous improvement across various teams.
- • Your data savviness and insatiable curiosity will be paramount. You will possess an inherent drive to analyze, dissect, and enhance existing systems, employing data-driven solutions and automation tools to unlock new levels of performance and efficiency.
- • You will naturally think in terms of process maps and strategic game plans, demonstrating an exceptional attention to detail. Acting as an extreme owner, you will expertly coordinate intricate workflows across multiple stakeholder groups and diverse systems to ensure the delivery of an optimal experience for both the business and our valued coaches.
- • As a decisive and confident leader, you will navigate ambiguity and risk with agility. You will be adept at quickly assessing options, making sound decisions that consider their organizational impact, and clearly articulating your rationale to gain buy-in and drive progress.
- • Building and nurturing strong cross-functional relationships will be key to your success. This includes cultivating partnerships with senior stakeholders and VP-level executives, leveraging these connections to influence strategic decisions and foster alignment across the organization.
- • A deeply ingrained customer-first mindset is essential. You will anticipate and proactively respond to the needs of coaches, members, and partners, actively championing and embedding this customer-centric approach within your team and broader initiatives.
- • You will thrive in our fast-paced, high-growth environment, where collaboration, a strong sense of ownership, and adaptability are not just encouraged but are fundamental to achieving success.
- • Your day-to-day responsibilities will include monitoring coach capacity across a spectrum of products and languages, identifying critical gaps, and developing proactive staffing strategies in close partnership with Coach Recruiting, Coach Quality, and Sales teams.
- • You will be responsible for setting clear, measurable goals with well-defined KPIs, proactively planning your work, and ensuring alignment of priorities with the overarching team strategy and cross-functional partners. Transparency in renegotiating commitments when necessary will be crucial.
- • Supporting key client launches will involve ensuring a robust coach network and readiness in terms of capacity. This will require conducting thorough data analysis of the coach network and generating actionable plans to guarantee successful client onboarding and ongoing service delivery.
- • You will influence functional strategy by contributing meaningfully to goal-setting conversations, anticipating the impact of business changes on operations, and proactively proposing solutions to prevent potential issues from escalating.
- • You will build and leverage relationships across the entire organization, including with VPs and other senior leaders, to drive sound decision-making and effectively remove operational barriers.
- • Leading with a strong customer lens, you will represent the needs of coaches, members, and partners in all operational decisions, modeling empathy-driven thinking in team discussions and project execution.
- • You will act as a thought leader in developing innovative coach network optimization strategies designed to support the company’s ambitious future growth. This will involve leveraging data analysis and close collaboration with our Coach Science, Coach Quality, and Coach Platform teams.
- • Ultimately, you will be a key architect of the operational excellence that underpins BetterUp's ability to deliver transformative coaching experiences at scale, ensuring our network is robust, efficient, and perfectly aligned with our mission.
🎯 Requirements
- • 7+ years of relevant professional experience in operations, program management, project management, analysis, or strategy.
- • Demonstrated ability to operate strategically and influence across organizational levels, including with senior stakeholders.
- • Proven track record of identifying high-impact opportunities, building alignment, and driving durable improvements across teams or functions.
- • Incredibly data savvy with a high level of proficiency in Google Sheets and Looker. SQL experience is a plus.
- • High levels of technical proficiency to learn new systems/tools and experience leveraging AI for operational efficiency.
- • Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency, thriving in ambiguity and shifting business needs.
- • Excellent communication skills – can collaborate with and communicate findings and recommendations to both technical and non-technical audiences across all levels.
- • A demonstrated ability to think like an owner and make effective prioritization decisions in a dynamic environment.
🏖️ Benefits
- • Access to BetterUp coaching for yourself and a friend or family member.
- • Competitive compensation plan with opportunities for career advancement.
- • Comprehensive medical, dental, and vision insurance.
- • Flexible paid time off policy.
- • Generous annual allowances including: All federal/statutory holidays observed, 4 BetterUp Inner Workdays, 5 Volunteer Days, and a Learning and Development stipend.
- • Company-wide Summer & Winter breaks.
- • Year-round charitable contribution of your choice made on behalf of BetterUp.
- • 401(k) plan with self-contribution options.
Skills & Technologies
Senior
Onsite
About BetterUp, Inc.
BetterUp is a San Francisco-based human transformation company that provides a mobile coaching and development platform combining behavioral science, AI, and certified coaches. Its offerings include one-to-one coaching, group sessions, and digital content focused on leadership development, well-being, diversity, and performance for individuals, teams, and large enterprises. The company serves Fortune 1000 clients and government agencies, measuring behavioral change through analytics and longitudinal research. Founded in 2013, BetterUp operates globally with offices across North America and Europe, delivering scalable coaching programs designed to improve engagement, resilience, and organizational culture.
