Job Overview
Location
REMOTE/TELETRAVAIL, ON, CAN
Job Type
Full-time
Category
Customer Support
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • Provides professional, accurate, courteous, and timely support and guidance to internal business partners and end clients, delivering a memorable positive experience as a trusted advisor to stakeholders.
- • Builds effective relationships with internal and external stakeholders by providing professional, accurate and courteous service in a timely manner; identifies, researches and analyzes account-related issues to provide insight, recommendations, and determine next steps.
- • Acts as a liaison coordinating with various areas to effectively satisfy requests or customer concerns in a timely fashion; notifies and provides regular updates on operational issues to business partners.
- • Completes complex and diverse tasks within given rules/limits, may handle escalations from other employees, ensures Incident Management Processes are followed, and organizes work information to ensure accuracy and completeness.
- • Supports change management of varying scope and type, executes specific activities for the implementation of strategic initiatives including tracking metrics and milestones, and keeps up to date on new initiatives and processes.
🎯 Requirements
- • Excellent verbal and written communication skills
- • Excellent organization skills
- • Strong analytical and problem-solving skills
- • Ability to thrive in a fast-paced environment
- • Excellent collaboration and team skills
- • Good PC skills (MS Word, Excel, PowerPoint)
- • 1-2 years of relevant experience and post-secondary degree in related field or equivalent combination
- • Knowledge of business/group processes, procedures, tools, and technology
- • Knowledge of applicable risk and regulatory requirements and their impact
- • Completion of, or enrollment in, the IFIC Funds course or the CSC considered an asset
🏖️ Benefits
- • Health insurance
- • Tuition reimbursement
- • Accident and life insurance
- • Retirement savings plans
- • Performance-based incentives and discretionary bonuses
- • Access to Total Rewards program via https://jobs.bmo.com/global/en/Total-Rewards
Skills & Technologies
About Bank of Montreal
Bank of Montreal, founded in 1817, is one of North America’s largest diversified financial services providers. It offers personal, commercial, corporate, and investment banking, wealth management, and capital markets services across Canada, the United States, and select global markets. The bank serves over 13 million customers through a network of branches, digital platforms, and specialized subsidiaries. BMO is traded on the Toronto and New York stock exchanges and is recognized for its commitment to sustainable finance and community investment.
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