Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 4, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at Camunda, you will act as the strategic partner to enterprise customers, guiding them to achieve measurable business outcomes through process orchestration and automation, directly impacting customer retention, expansion, and long-term success.
- • You will own a portfolio of enterprise customers from onboarding through renewal, driving retention and expansion by managing account health, identifying risks and opportunities, and collaborating with Sales, Product, Engineering, Consulting, and Support teams to deliver value.
- • Camunda is a fully remote, global leader in enterprise agentic automation, trusted by over 700 innovators including Atlassian, ING, and Vodafone, recognized as a Visionary in the 2025 Gartner Magic Quadrant for BOAT, and certified as a Great Place to Work with a culture rooted in FAITH values (Focus, Ambition, Integrity, Talent, Humor).
- • In this role, you will develop expertise in enterprise customer strategy, data-driven success planning, cross-functional project management, and playbook refinement, while mentoring peers and contributing to the evolution of Camunda’s Customer Success practice as the team scales globally.
🎯 Requirements
- • 6+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, preferably with enterprise customers.
- • Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead outcome-focused conversations.
- • Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment.
- • Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for customers and internal teams.
- • Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment.
- • Experience with orchestration, automation, or adjacent domains (e.g., process improvement, workflow, integration platforms) and/or technical products.
🏖️ Benefits
- • Remote & Flexible: Work from anywhere with home office budget, co-working space support, and flexible time off to recharge.
- • In Person Connection: Annual Kickoff (Vienna 2025, Madrid 2026), team offsites, and Camundi Connection Budgets for meetups and local gatherings.
- • Health & Wellbeing: Access to locally tailored healthcare, Modern Health for global mental wellbeing, and the Live Well Lifestyle Spending Account (LSA) launching in 2026 with up to €1,000 annually from 2027.
- • Professional Growth: Up to $/€/£1,000 per year for self-driven learning (courses, certifications, books).
- • Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
Skills & Technologies
Senior
Remote
About Camunda Services GmbH
Camunda provides open-source workflow and decision automation technology for developers to design, execute and improve business processes. The platform combines standards-based modeling with scalable runtime engines, supporting BPMN, DMN and CMMN. Founded in 2008, it serves organizations needing end-to-end process orchestration across human tasks, microservices and IoT, offering cloud and on-premise deployment options.
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