Job Overview
Location
United Kingdom
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Own end-to-end customer onboarding and rollout plans for enterprise customers adopting Coder’s AI software development platform, ensuring seamless transitions from sales to implementation
- • Guide customers through adoption by removing technical and operational blockers, aligning platform capabilities with their engineering goals, and accelerating time-to-value
- • Engage directly with technical teams, engineering leaders, and executive stakeholders to understand use cases, challenges, and success metrics, providing tailored guidance and best practices
- • Proactively identify expansion opportunities within existing accounts, collaborating with Sales to drive upsell and cross-sell initiatives based on usage patterns and customer needs
- • Manage renewal cycles and forecasting for enterprise accounts, ensuring timely contract commitments and high retention rates through data-driven customer health assessments
- • Serve as the primary point of contact for customer inquiries, escalations, and issues, coordinating internally with Support, Product, and Engineering teams to resolve technical and operational concerns
- • Monitor and analyze customer health and usage metrics to detect risks and opportunities, then communicate insights through regular reporting to internal stakeholders and customers
- • Develop deep expertise in Coder’s self-hosted AI Development Environment, including its policy-driven security controls, CI/CD integrations, and agentic AI agent framework, to support global customer coverage
- • Partner with Product teams to translate customer feedback into actionable product improvements, advocating for customer needs across cross-functional initiatives
- • Maintain consistent communication with customers through structured check-ins, milestone reviews, and proactive outreach to reinforce value delivery and build long-term trust
- • Stay current on industry trends in DevOps, platform engineering, AI coding agents, and the software development lifecycle to provide informed, forward-looking advice to customers
- • Work closely with Sales during post-sale handoffs to ensure continuity, alignment on expectations, and unified customer experience from acquisition through retention
- • Leverage industry-standard Customer Success platforms (e.g., Salesforce, Totango, Gainsight, Pylon) to track engagements, manage workflows, and report on key performance indicators
🎯 Requirements
- • 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
- • Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
- • Hands-on experience with Salesforce and other industry-standard CS platforms
- • History of building strong relationships across executive, business, and technical stakeholders
- • Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross-functional teams
- • High EQ with strong verbal communication and technical writing skills
🏖️ Benefits
- • Opportunity to work at the forefront of agentic AI in software development
- • Exposure to cutting-edge developer tools and AI coding agents such as ChatGPT, Claude, and Cursor
- • Transparent and enjoyable interview process with clear timelines and human-led hiring decisions
- • Company culture that values autonomy, creativity, and analytical problem-solving
- • Participation in an AI-governed recruitment process with no use of AI in conversational interviews and no training of models on candidate data
- • Recognition programs including unconventional rewards like tacos for team appreciation
Skills & Technologies
About Coder Technologies Inc.
Coder Technologies provides a cloud development environment platform that moves software creation to remote, containerized workspaces. The open-source Coder server provisions VS Code and JetBrains IDEs running in Docker or Kubernetes, giving engineers consistent, secure, high-performance environments accessible from any browser. Teams eliminate local setup, standardize toolchains, and scale compute on demand while source code remains centralized. Enterprise features include single-sign-on, audit logging, air-gapped deployments, and granular resource controls. Founded in 2017 and headquartered in Austin, Texas, Coder serves Fortune 500 companies, government agencies, and fast-growing startups accelerating developer productivity and onboarding.
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