Job Overview
Location
Toronto - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at Vantage Analytics Inc., you will champion the integrity, reliability, and technical excellence of the retail media platform, serving as a strategic connector between enterprise retail partners and internal Product and Engineering teams to drive alignment and client outcomes.
- • You will design and champion systems that ensure technology performs at the highest standard, leading the 'Product Quality' function by proactively identifying systemic risks, optimizing implementation workflows, and ensuring seamless, high-value technical interactions for Brands and Retailers.
- • You will work within a remote-first, Toronto-based team at Vantage, a unified platform for retail media orchestration trusted by enterprise retailers like The Home Depot, with a global presence in North America and Asia-Pacific.
- • You will elevate team capabilities through mentorship, develop scalable documentation, lead training sessions, and influence the long-term product roadmap by translating client feedback into actionable technical requirements.
🏖️ Benefits
- • Remote-First work philosophy with flexibility to work from home office, local café, or while traveling
- • Home office support and annual company retreats to stay connected and energized across time zones
- • Commitment to Diversity, Equity, and Inclusion with equal opportunity employment and reasonable accommodations available
- • Use of AI-enabled tools in recruitment process to support fair and organized application screening
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Vantage Analytics Inc.
Vantage is a Toronto-based retail marketing and analytics platform founded in 2013. The company helps omnichannel retailers grow by turning shopper data into automated, high-conversion campaigns across search, display, video, sponsored products, and in-store digital displays. Vantage’s AI layer orchestrates real-time audiences on Meta, Google, Pinterest, Reddit, and emerging channels, while its analytics engine forecasts demand and optimizes media spend. Trusted by thousands of brands in 99 countries and backed by $1.1 million in seed funding, the 90-person team offers done-for-you and SaaS solutions that unify online and offline touchpoints, increase site traffic, and enlarge basket size without extra software overhead.
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