Job Overview
Location
USA (Remote)
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Own and lead the complete post-sale customer engagement lifecycle, including onboarding, adoption, value reviews, and renewal strategies for Vantage’s growing customer base.
- • Serve as the primary point of contact for customers after initial sale, acting as a trusted advisor to ensure they maximize the value of Vantage’s cloud cost transparency platform.
- • Conduct training sessions and business reviews with technical stakeholders including CTOs, VPs of Engineering, and DevOps professionals to drive product adoption and retention.
- • Act as the internal voice of the customer, advocating for customer needs in product, engineering, and support teams to resolve issues, prioritize feature requests, and reduce adoption friction.
- • Engage multi-threadedly across all levels of customer organizations to build comprehensive relationships and ensure holistic customer success.
- • Work with a portfolio of customers ranging from growth-stage startups to large enterprises, managing diverse account sizes and technical complexities.
- • Collaborate closely with the sales team to transition customers smoothly from acquisition to retention phases, ensuring continuity and alignment.
- • Leverage deep understanding of cloud infrastructure and FinOps principles to guide customers in optimizing their cloud spending and improving cost efficiency.
- • Solicit and synthesize ongoing product feedback from customers to inform product roadmap decisions and improve platform functionality.
- • Maintain high standards of communication, detail orientation, and audience-specific messaging tailored to technical decision-makers in cloud environments.
- • Embrace ambiguity and operate with a bias for action in a fast-scaling startup environment with evolving processes and priorities.
- • Build and maintain strong emotional intelligence to empathize with customers, navigate complex stakeholder dynamics, and foster long-term partnerships.
- • Stay current with cloud cost management trends, observability tools, and FinOps best practices to provide expert-level guidance to customers.
- • Participate in internal meetings to represent customer perspectives and influence product development, support workflows, and customer success strategy.
- • Support customer renewals by demonstrating measurable value and ROI achieved through Vantage’s platform.
- • Work remotely as part of a fully remote-friendly team with employees based across the United States.
🎯 Requirements
- • 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager in B2B tech or SaaS
- • Strong communicator with ability to engage CTOs, VPs of Engineering, and DevOps professionals
- • Previous experience with FinOps Cloud Cost Management solutions
- • Ability to manage a wide portfolio of accounts from SMB to large enterprise
- • Strong emotional intelligence and ability to empathize with customers
- • Bias for action and comfort with ambiguity
🏖️ Benefits
- • Estimated annual US base salary range of $140,000 - $160,000
- • Equity compensation
- • 401(k) plan
- • Medical, dental, and vision benefits
- • Education stipends
- • Remote work environment with team based across the United States
Skills & Technologies
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About Vantage Cloud Inc.
Vantage Cloud Inc. provides a cloud cost optimization platform that aggregates billing and usage data from AWS, Microsoft Azure, Google Cloud, and Kubernetes. The software delivers dashboards, anomaly alerts, budgeting, and FinOps recommendations to help engineering and finance teams reduce spend and improve visibility. Features include custom views, saved filters, and APIs for integration with existing workflows. Founded in 2020, the company serves technology organizations seeking to monitor, analyze, and control multi-cloud expenses in real time.
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