Job Overview
Location
South Africa - Cape Town
Job Type
Contract
Category
Customer Success
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • Senior Customer Success Manager role focused on owning and deepening relationships with strategic global clients to drive retention, expansion, and long-term partnership growth.
- • Day-to-day responsibilities include managing a portfolio of high-value accounts, leading customer onboarding and adoption, developing tailored success plans, conducting quarterly business reviews, identifying expansion opportunities, monitoring health scores and usage data, advocating for customer needs internally, collaborating across Sales, Product, and Support teams, and mentoring junior CSMs.
- • Hangar Aviation Technologies, Inc. (operating as Hire Hangar) connects top talent with vetted employers, offering remote career opportunities with fast-growing global companies, primarily serving US and UK-based clients.
- • The role offers the opportunity to develop strategic account management expertise, influence product roadmap through customer advocacy, lead team best practices and playbook development, and grow professionally in a remote-first environment serving international enterprise clients.
Skills & Technologies
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
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