Senior Customer Success Manager

📋 Description

• • Senior Customer Success Manager role focused on owning and deepening relationships with strategic global clients to drive retention, expansion, and long-term partnership growth.
• • Day-to-day responsibilities include managing a portfolio of high-value accounts, leading customer onboarding and adoption, developing tailored success plans, conducting quarterly business reviews, identifying expansion opportunities, monitoring health scores and usage data, advocating for customer needs internally, collaborating across Sales, Product, and Support teams, and mentoring junior CSMs.
• • Hangar Aviation Technologies, Inc. (operating as Hire Hangar) connects top talent with vetted employers, offering remote career opportunities with fast-growing global companies, primarily serving US and UK-based clients.
• • The role offers the opportunity to develop strategic account management expertise, influence product roadmap through customer advocacy, lead team best practices and playbook development, and grow professionally in a remote-first environment serving international enterprise clients.