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This position was posted on April 19, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 19, 2026
Full Job Description
📋 Description
- • Senior Customer Success Manager role focused on owning customer outcomes for complex, high-value accounts in a growing enterprise SaaS company revolutionizing surgical scheduling in digital health.
- • Drive strategic account ownership by defining success criteria, tracking ROI and efficiency gains, identifying adoption gaps, building trusted relationships with senior stakeholders, and leading Executive Business Reviews to demonstrate value and align long-term success.
- • Part of a passionate, mission-driven team at Surgimate, an enterprise SaaS company with platforms (Surgimate, ImplantBase, openDoctor) transforming surgical coordination across patient access, scheduling, implant management, and post-operative care, committed to building the essential operating system for surgical orchestration.
- • Develop expertise in healthcare workflows, mentor junior CSMs, refine team processes and playbooks, influence product roadmap through customer feedback, and grow professionally by leading cross-functional initiatives and managing retention and expansion opportunities.
Skills & Technologies
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About Surgimate Inc.
Surgimate provides cloud-based surgical scheduling and workflow software for hospitals and ASCs. The platform centralizes case data, automates calendars, tracks insurance authorizations, and creates digital preference cards to reduce cancellations and administrative work. Integrations with EMRs and billing systems streamline communication among surgeons, schedulers, and vendors. Analytics tools deliver real-time metrics on OR utilization, block time, and financial performance. Founded in 2010, the company serves orthopedic, neurosurgery, and other high-volume specialties across North America, helping surgical practices increase case volume and revenue while improving patient access.
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