Job Overview
Location
Remote, Australia
Job Type
Full-time
Category
Customer Success
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • The Senior Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints.
- • Drive and communicate value for federal, state and local government customers by aligning Tanium capabilities to desired customer outcomes; contribute to world-class retention and expansion by partnering with teammates across functional areas to create paths to full platform adoption, identify areas to expand usage or capabilities, and identify potential risks to customer renewals; build and maintain executive and administrative customer relationships within the customer’s organisations, ensuring Tanium aligns to their mission, compliance requirements, cybersecurity mandates, and operational priorities.
- • Operating in a collaborative team environment, CSMs contribute to each customer’s success by leveraging best practices and expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts; this customer-facing role will be predominantly responsible for government customers each having thousands of endpoints running the Tanium platform and solutions.
- • The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results; solidify Tanium as a system of record for various functional IT disciplines within customer environments through established trust of data, time to value, increased ROI, and business outcome achievements; facilitate the planning, coordination, development, and execution of Executive Business Reviews aimed at defining customer business objectives, aligning to strategic initiatives, communicating Tanium value, and developing long-term Customer Success Plans.
🎯 Requirements
- • More than 6 years of experience in Customer Success, Account Management, Renewals, or Service Management / Professional Services, preferably in technology company business model
- • Experience working with Australian Federal Government agencies and personnel
- • NV1 or higher security clearance
- • Consulting and project management skills, experience with building strategic relationships that drive business value for customers
- • Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
- • Tanium Certified Operator (nice to have)
- • Technical background (nice to have)
🏖️ Benefits
- • 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most
- • Opportunity to work with world-leading organizations that trust Tanium’s single, unified platform for endpoint management and security
- • Part of a global organization recognized worldwide as a great place to work and a place on the Forbes Cloud 100 list for ten consecutive years
- • Collaborative team environment with opportunities to contribute suggestions and ideas to further customer and Tanium goals
- • Chance to become an expert in demonstrating value and return on investment to customers and to learn technology foundations to become a technical advisor on the Tanium platform and solutions
Skills & Technologies
About Tanium Inc.
Tanium is a leading endpoint management and security platform that provides real-time visibility and control over all endpoints in an enterprise. Its unified platform allows organizations to manage, secure, and update their devices at scale, regardless of location or operating system. Tanium's technology helps businesses detect and respond to threats, ensure compliance, and improve operational efficiency. The company serves a wide range of industries, including finance, healthcare, and government, by offering a comprehensive solution for endpoint complexity and security challenges. Tanium's approach emphasizes speed, accuracy, and simplicity in managing and securing distributed IT environments.
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