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Job Overview
Location
Canberra, Australia
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary post-sales technical advisor for a portfolio of high-value customers across ANZ, guiding them through adoption, expansion, and advocacy of the NodeZero™ platform.
- • Deliver technical onboarding and enablement to ensure customers effectively use advanced NodeZero features including Tripwires, Insights, and Rapid Response to realize maximum cybersecurity value.
- • Build and cultivate technical champions among security leaders—from analysts to CISOs—by aligning platform capabilities with their organizational goals and security objectives.
- • Partner directly with IT and Security teams (SOC, red/blue teams, AppSec) to interpret pentest results, prioritize remediation efforts, and advise on long-term offensive security strategy.
- • Proactively identify customer challenges and recommend tailored solutions that enhance their cybersecurity posture and improve their experience with NodeZero.
- • Collaborate with Sales and Renewals teams to drive customer retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring seamless renewal processes.
- • Act as the voice of the customer by gathering and relaying product feedback, technical issues, and usage patterns to Product, Engineering, and Support teams to influence platform evolution.
- • Conduct regular customer check-ins and quarterly business reviews to align on strategic goals, secure executive buy-in, and demonstrate measurable business outcomes.
- • Develop and contribute to documentation, training materials, and repeatable success playbooks to scale technical customer success across the ANZ region.
- • Maintain detailed and accurate records of customer health metrics, touchpoints, and engagement history using internal CS platforms like Salesforce and Gainsight.
- • Work cross-functionally with Engineering, Product, and Support to resolve customer escalations and ensure timely resolution of technical concerns.
- • Drive adoption of NodeZero across diverse customer segments including government agencies, educational institutions, Global 100 enterprises, MSSPs, and MSPs.
- • Translate complex cybersecurity findings into clear, actionable insights for both technical and non-technical stakeholders.
- • Support the scaling of customer success operations by refining processes and contributing to regional strategy in a fast-growing SaaS cybersecurity environment.
- • Travel up to 5% of the time to support customer engagements, though the role is fully remote with base in Canberra, Australia.
🎯 Requirements
- • 5+ years in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment
- • In-depth knowledge of cybersecurity practices and principles; preference for certifications such as CompTIA Security+ or CISSP
- • Deep understanding of enterprise security, cloud environments, or offensive security operations
- • Experience managing a book of business with revenue targets (ARR, NRR, GRR)
- • Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, and JIRA
- • Startup or high-growth company experience with comfort in fast-paced, ambiguous environments
🏖️ Benefits
- • Competitive salary, equity package in the form of stock options, and comprehensive benefits including health, vision, and dental insurance for employee and family
- • Flexible vacation policy and generous parental leave
- • Inclusive, diverse, and collaborative culture that values respect, ownership, and results
- • Fully remote work model with option for hybrid arrangements, and no requirement for regular in-office presence in Canberra
Skills & Technologies
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About Horizon3.ai, Inc.
Horizon3.ai provides autonomous security testing and attack surface management software. Its NodeZero platform continuously assesses enterprise networks, clouds, and applications to find exploitable weaknesses, validate fixes, and prioritize risks. The company serves Fortune 500, government, and mid-market organizations seeking proactive defense without manual red teams.
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