Job Overview
Location
Remote - Canada
Job Type
Full-time
Category
Customer Success
Date Posted
May 25, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts.
- • You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
- • Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes.
- • Day to day, you will manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight.
- • You will deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities.
- • You will drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments.
- • You will monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts.
- • You will resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction.
- • You will collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes.
- • You will represent the customer voice internally, providing structured feedback to Product and other teams.
- • You will support knowledge sharing and contribute to internal process development or mentoring where relevant.
- • About the team or company: Abnormal Security Corporation is an equal opportunity employer focused on innovative security solutions, operating with a remote-first culture in Canada.
- • What the person can learn or achieve in this role: You will deepen your expertise in enterprise SaaS customer success, strengthen executive stakeholder management, and influence product evolution through customer insights while driving measurable outcomes in retention and expansion.
🎯 Requirements
- • 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
- • Proven track record managing complex customer relationships, including executive-level stakeholders
- • Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
- • Technical familiarity with internet and networking technologies; experience with security products is a plus
- • Proficiency in CRM and support tools such as Salesforce and Jira
- • Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience
- • Fluency in French is required
🏖️ Benefits
- • Base salary range: $142,800 — $168,000 CAD
- • Eligibility for bonus or incentive compensation
- • Equity compensation
- • Comprehensive benefits package
Skills & Technologies
About Abnormal Security Corporation
Abnormal Security Corporation provides cloud-native email security using behavioral AI to block business email compromise, phishing, malware, and socially-engineered attacks. The platform integrates via API with Microsoft 365 and Google Workspace, analyzing identity, content, and context to detect anomalies without altering mail flow. Founded in 2018 and headquartered in San Francisco, the company serves mid-market to Fortune 500 organizations, reducing risk, automating incident response, and providing visibility into human-targeted threats.
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