Job Overview
Location
U.S. Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager - Commercial West at Delinea, you will own and grow customer relationships, drive product adoption and ROI, and serve as the primary point of contact for a portfolio of commercial accounts, ensuring customers achieve their strategic goals through effective use of Delinea’s Identity Security Platform.
- • Day to day, you will manage onboarding and product adoption, lead regular customer check-ins and quarterly business reviews, track customer success plans, proactively identify at-risk accounts, align cross-functionally on renewals and growth opportunities, and nurture customers for advocacy while maintaining urgent, continuous communication.
- • You will join a passionate, global team at Delinea, a pioneer in securing human and machine identities through intelligent, centralized authorization, backed by TPG and committed to innovation, diversity, and a culture of respect and fairness in a fast-changing security landscape.
- • In this role, you will develop deep expertise in cybersecurity and privilege access management, strengthen your ability to align technical solutions with business objectives, grow your executive stakeholder engagement skills, and advance your career in customer success within a high-growth, mission-driven organization.
🎯 Requirements
- • BA/BS degree preferred or equivalent experience
- • 7+ years of experience in a similar role as a Customer Success Manager
- • Knowledgeable in privilege access management and cybersecurity best practices preferred
- • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus
- • Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors
- • Ability to understand business objectives and success criteria to deliver product value
- • Competency with Salesforce and Customer Success Management platforms
- • Excellent verbal and written communication skills
🏖️ Benefits
- • Competitive salaries
- • Meaningful bonus program
- • Excellent benefits including healthcare insurance
- • Pension/retirement matching
- • Comprehensive life insurance
- • Employee assistance program
- • Time off plans and paid company holidays
Skills & Technologies
About Delinea Inc.
Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.
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