Senior Customer Success Manager - English and French Speaking

Beyond.com, Inc.

Job Overview

Location

Remote - UK

Job Type

Full-time

Full Job Description

📋 Description

• Drive customer adoption, retention, and satisfaction for an assigned book of accounts within Beyond’s Revenue Management System.
• Provide detailed analyses on booking trends and pricing performance to help clients optimize revenue outcomes.
• Build trusted, consultative relationships with key customers, particularly those using Beyond’s Guidance offering, acting as a strategic extension of their team.
• Train clients on core revenue management principles and effective utilization of Beyond’s platform to increase revenue through data-driven pricing decisions.
• Ensure customer success by interpreting booking data, charts, and analytics to guide pricing strategies and operational improvements.
• Secure annual subscription renewals and identify expansion opportunities within existing accounts to drive revenue growth.
• Conduct regularly scheduled meetings with key customer stakeholders to align on goals, track progress, and address concerns.
• Monitor and report on the health and risk levels of assigned accounts, proactively identifying potential churn signals.
• Maintain a deep, ongoing understanding of Beyond Pricing’s full suite of products and features.
• Review the performance of Beyond’s pricing algorithms in active markets and provide actionable, data-driven recommendations for improvement.
• Collaborate closely with Revenue Management, Sales, and Customer Experience teams to align on customer needs and strategic priorities.
• Mentor junior Customer Success team members and contribute to team development and knowledge sharing.
• Serve as the primary voice of the customer to the Product organization, communicating recurring feedback, feature requests, and market insights.
• Leverage data to make strategic decisions, interpreting complex graphs and charts to derive actionable business insights.
• Demonstrate exceptional customer empathy by consistently helping clients achieve their business objectives.
• Deliver a white-glove customer experience to Beyond’s largest and most strategic accounts.
• Communicate effectively at all levels through clear verbal and written interactions during trainings, presentations, and daily support.
• Work remotely as part of a global team of 180+ Beyonders focused on innovation, care, and customer success.

🎯 Requirements

• 3+ years of experience working in customer success
• Experience managing renewal conversations
• Fluency and ability to work with customers in English and French
• Experience working with software and comfort with data sets in Excel
• Exceptional verbal and written communication skills
• Experience helping customers through presentations, trainings, or day-to-day questions

🏖️ Benefits

• Stock options
• Unlimited PTO
• Private health insurance
• Opportunity to work with a global team that values diversity, equity, and inclusion
• Exposure to AI-driven revenue management technology
• Direct access to senior leadership including the CEO during the interview process

Skills & Technologies

Senior

Remote

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Beyond.com, Inc.

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About Beyond.com, Inc.

Beyond.com, Inc. operates a cloud-based recruitment platform that connects job seekers with employers in the United States. The company offers tools for posting jobs, searching résumés, and managing candidate pipelines, serving small businesses to large enterprises across multiple industries. It monetizes primarily through employer subscription plans and pay-per-click job advertising. Founded in 1998 and headquartered in King of Prussia, Pennsylvania, Beyond.com maintains a large proprietary database of active and passive candidates while providing analytics and integration APIs to HR software partners.

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