Senior Customer Success Manager - Strategic

📋 Description

• • The Senior Strategic Customer Success Manager at Pluralsight owns the full customer lifecycle for strategic accounts, driving onboarding, adoption, renewal, and growth to ensure mutual success and business value realization.
• • Day to day, the role involves monitoring customer health, proactively addressing needs, onboarding customers, interpreting usage data, conducting business reviews, collaborating with sales teams, and serving as a trusted advisor to CXO-level stakeholders.
• • Pluralsight is a mission-driven learning platform that accelerates technology skill development for enterprises and individuals worldwide, offering curated content, skill assessments, and immersive learning experiences in AI, cloud, cybersecurity, software development, and more.
• • In this role, you will deepen your expertise in enterprise SaaS customer success, master strategic account management, influence product adoption at scale, and grow as a trusted advisor shaping customer outcomes and Pluralsight’s market impact.