Job Overview
Location
United States Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 26, 2026
Full Job Description
đź“‹ Description
- • Own the full customer lifecycle for approximately 15 strategic enterprise accounts, ensuring every milestone—from kickoff to renewal—is anchored in documented use cases and clear value realization.
- • Maintain a disciplined cadence of strategic interactions, including structured 90-day reviews and impact assessments, to ensure customer engagements focus exclusively on measurable business outcomes.
- • Actively conduct use-case discovery to identify new business unit sponsors and collaborate with Sales to deliver qualitative and quantitative impact data that secures renewals and drives organic growth.
- • Interpret usage data, user persona shifts, and behavioral trends to predictively identify customer risk and expansion opportunities, deploying targeted, outcome-based playbooks.
- • Partner with cross-functional teams to deploy purposeful, journey-mapped enablement modules that align with the customer’s direct business goals, ensuring learning translates into sustained behavioral adoption.
- • Manage internal and external stakeholders effectively, transforming relationships with administrators and business sponsors into strategic partnerships rather than administrative task lists.
- • Move beyond reactive "war room" Customer Success models to establish a predictable, value-driven operating backbone for enterprise clients.
- • Deeply understand customers’ business objectives and map their specific organizational use cases to connect engagement rhythms directly to measurable business outcomes.
- • Leverage enterprise CS tools such as Gainsight and Tableau to maintain clean documentation and translate platform insights into actionable account plans.
- • Travel up to 15% for in-person discovery sessions, workshops, executive alignment deep-dives, and strategic business reviews to break through organizational silos and solidify long-term partnerships.
🎯 Requirements
- • 5+ years of Enterprise SaaS Customer Success experience managing high-value, complex portfolios (ideally 10–25 Fortune 500 accounts)
- • Exceptional consultative discovery and multi-threading skills; proven track record of moving past technical/admin buyers to establish trusted partnerships with cross-functional business unit leaders
- • Disciplined, process-oriented approach to execution; experience building or working within a structured operating rhythm
- • Commercial acumen and a data-driven mindset; comfortable analyzing utilization trends and connecting software adoption metrics to a customer’s strategic objectives
- • Familiarity with enterprise CS tools such as Gainsight and Tableau
- • Willingness to travel up to 15% for in-person customer engagements
🏖️ Benefits
- • Base salary + variable pay ranging from $154,500 - $193,125
- • Comprehensive benefits package
- • Reasonable accommodation provided for individuals with disabilities
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Tactivos Inc.
Tactivos Inc., operating as Mural, provides a cloud-based visual collaboration platform that enables distributed teams to brainstorm, diagram, and plan on shared digital whiteboards. The software integrates with common productivity suites, supports real-time and asynchronous work, and offers templates for design thinking, agile ceremonies, and strategic workshops. Enterprises use it to accelerate decision-making, reduce meeting time, and preserve institutional knowledge through persistent murals. Founded in 2011, the company is headquartered in San Francisco with offices in Europe and Latin America, serving Fortune 500 and educational customers worldwide.
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