Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Own and manage a book of n8n’s most strategic enterprise customers, serving as the primary post-sales partner throughout the customer lifecycle—from onboarding to renewal and expansion
- • Lead customer kickoffs and success planning sessions, aligning technical and business stakeholders on clearly defined goals, timelines, responsibilities, and measurable outcomes
- • Drive end-to-end onboarding and enablement for both technical teams and business users, removing implementation blockers and accelerating time-to-value
- • Establish and maintain a disciplined operating cadence including health checks, executive syncs, and quarterly business reviews (QBRs), using product usage data and customer signals to guide prioritization and decision-making
- • Monitor customer health and adoption metrics to proactively identify at-risk accounts, manage escalations, and keep all stakeholders aligned on progress and next steps
- • Translate product usage into tangible business value and ROI narratives, communicating impact to executive stakeholders through clear, data-driven storytelling
- • Identify and pursue expansion opportunities (upsell and cross-sell) in partnership with Account Executives, contributing to a target enterprise Net Revenue Retention (NRR) of ~120%
- • Collaborate closely with Support, Solutions Engineering, Product, and Sales teams to resolve customer blockers quickly and ensure a seamless, unified experience
- • Provide structured, actionable feedback to Product and Engineering teams based on direct customer insights, influencing roadmap priorities and product improvements
- • Build scalable customer success playbooks and programs that enhance outcomes across the enterprise customer base
- • Maintain deep technical fluency to engage confidently with IT and engineering stakeholders on topics including APIs, authentication, integrations, and system environments
- • Operate with high ownership in a fast-paced, ambiguous environment, taking initiative to solve problems and improve processes without waiting for direction
- • Act as a trusted advisor to customers, cultivating high-trust relationships with both technical builders and C-suite executives
- • Contribute to cross-functional initiatives that improve the overall customer journey by aligning insights from multiple internal teams
🎯 Requirements
- • Enterprise Customer Success experience: Owned a book of enterprise SaaS customers and managed end-to-end kickoffs, onboarding, and QBRs
- • Value & outcomes mindset: Proven ability to translate product usage into measurable business outcomes, ROI, and executive-ready narratives
- • Technical fluency: Confident engagement with IT/engineering stakeholders on APIs, integrations, authentication, and environments; know when to escalate
- • Commercial acumen: Demonstrated track record of driving renewals and expansion (upsell/cross-sell) with measurable impact on retention and revenue growth
- • Operational rigor: Consistent execution of structured cadences, stakeholder alignment, and multi-priority management with clear follow-through
- • Clear, high-trust communication: Ability to communicate crisply and build durable relationships with both technical users and executives
🏖️ Benefits
- • Competitive compensation with equity ownership
- • US: 20 vacation days, 8 sick days, plus public holidays wherever located
- • US: Multiple low-premium, low-deductible medical plans including a no-cost premium HDHP with pre-seeded HSA, plus dental and vision coverage
- • US: 401(k) retirement plan with 4% employer match
- • Company-paid short-term and long-term disability insurance, plus life insurance
- • $1,000 annual stipend for courses, books, events, or coaching
- • $100 per month stipend to support open-source projects
- • Unlimited AI budget to explore productivity and creativity tools
- • Remote-first work culture with occasional off-sites
- • Transparent company operations and high eNPS (94 in 2024)
Skills & Technologies
GitHub
Senior
Remote
About n8n GmbH
n8n GmbH provides open-source workflow automation software that enables technical teams to connect applications and APIs without writing extensive code. The Berlin-based company offers a fair-code licensed platform for building, deploying and monitoring integrations, ETL pipelines and business processes. It combines visual node-based editing with JavaScript flexibility, supports hundreds of pre-built integrations, and can be self-hosted or used via cloud. Founded in 2019, n8n serves developers, IT departments and digital agencies seeking cost-effective alternatives to proprietary automation tools.
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