Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Operations Manager at MagicSchool Inc., you will serve as the analytical backbone of the Customer Success organization, owning and scaling the systems, data, and processes that drive retention, expansion, and team performance in a fast-growing AI-powered education platform serving over 7 million teachers globally.
- • You will own and administer the CS tech stack—including Salesforce CRM—ensuring data integrity, workflow automation, and tool adoption so teams spend less time on manual work and more time with customers; design and execute complex cross-functional systems like the self-serve renewal platform for digital partners; build and maintain reporting infrastructure for real-time visibility into retention and expansion; and lead cross-functional programs across CS, Sales, Product, and Support to ensure alignment and accountability.
- • MagicSchool is a premier generative AI platform for teachers, just over two years old, with a mission to make education more efficient, equitable, and impactful through AI—backed by a passionate community and a culture rooted in educator empowerment, joy, innovation, and responsibility.
- • In this role, you will develop deep expertise in SaaS operations, scale your impact in a high-growth environment, influence strategic decisions through data, and gain experience leading cross-functional initiatives without direct authority—positioning you as a trusted operational leader in a mission-driven tech company.
🎯 Requirements
- • 3-5 years of experience in Customer Success Operations, Revenue Operations, or a related SaaS field
- • Proven track record of owning and improving CRM systems (Salesforce) with impact on data quality, workflow efficiency, or team adoption
- • Proven track record of leading cross-functional planning cycles (capacity modeling, headcount, OKRs) with measurable outcomes
- • Proven track record of building reporting infrastructure and using data analysis to influence strategic leadership decisions
- • Deep hands-on experience with Salesforce administration, including workflows, custom objects, and automations—ideally with admin certification
- • Proficiency in SQL and/or BI tools (Looker, Tableau, Sigma) for building reliable reporting and translating data into actionable insights
🏖️ Benefits
- • Unlimited time off to support work-life balance
- • Employer-paid health insurance plans with low-cost dental and vision options
- • Generous stock options vesting over 4 years
- • 401k match and monthly wellness stipend
- • Flexibility to work remotely while fostering a culture of trust, collaboration, and connection
- • Opportunity to work on cutting-edge AI technology that directly impacts educators and students worldwide
Skills & Technologies
About MagicSchool Inc.
MagicSchool provides an AI platform designed for K–12 educators, offering lesson planning, assessment creation, differentiation tools, and communication aids that align with curriculum standards. Founded in 2022 by former teachers and technologists, the company integrates large-language models into classroom workflows while emphasizing privacy, safety, and transparency. Its freemium model supports individual teachers and entire districts, allowing educators to save time on administrative tasks and focus on student engagement. The company is based in Denver, Colorado, and serves millions of educators across the United States.
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