Senior Customer Support Engineer

Revvity, Inc.

Job Overview

Location

US Remote - CA

Job Type

Full-time

Full Job Description

📋 Description

• Enhance the Customer Experience: Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service. Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols. Delivering customer familiarization for instrument operation and maintenance. Communicate service offerings including training, support, software, laboratory services products and field upgrades. Partner with our customers to understand their analytical workflow and application.
• Support your team: Support the local instrument sales representative(s) to help secure new instrument orders. Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts. Display exceptional written and verbal communication skills and actively interface with peers and customers. Develop organizational awareness of other functional groups and product line.
• Drive Organizational Growth: Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards. Contribute to account profitability through efficient execution and service delivery. Perform timely uploads and downloads of required service data to ensure the integrity of service system(s). Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. Proactively develop technical and soft skills to maintain and enhance Revvity’s value proposition to the customer. Enhance Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process. Seek higher level certification through participation in company sponsored training & development offerings. Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

🎯 Requirements

• Bachelor’s degree.
• A minimum of 2 years of field experience with a directly related experience in medical and biological research device service and support.
• A valid driver’s license.

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Skills & Technologies

Senior

Remote

Degree Required

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Revvity, Inc.

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About Revvity, Inc.

Revvity provides life-science research tools, diagnostics, and software serving pharma, biotech, academia, and clinical labs. Its portfolio spans reagents, instruments, and services for genomics, cell analysis, drug discovery, newborn screening, and environmental testing, delivered through brands such as PerkinElmer, Cisbio, and Horizon Discovery. The company supports customers from basic research through regulated diagnostics, emphasizing workflow automation, data analytics, and regulatory compliance to accelerate therapeutic development and improve patient outcomes worldwide.

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