Senior Deal Operations Specialist (East and Central Coast Preferred)

Docker Inc.

Job Overview

Location

Canada

Job Type

Full-time

Full Job Description

📋 Description

• Docker is seeking a highly skilled and motivated Senior Deal Operations Specialist to join their dynamic team. This pivotal role is instrumental in ensuring the efficient, accurate, and strategic execution of deals across the entire sales organization. By focusing on Deal Desk Operations, which encompasses driving deal strategy, securing pricing approvals, and managing contract redlines, this position directly contributes to accelerating revenue and mitigating risk for the company. The Senior Deal Operations Specialist will also play a key role in supporting the Ready-to-Close process and providing essential quoting support, particularly during critical month and quarter-end periods, ensuring that all deals are accurate, complete, and compliant before being booked. This role is a cornerstone of operational excellence, requiring close collaboration with various departments including Sales, Finance, Legal, RevOps, and Marketplace teams to streamline processes and optimize outcomes.
• On a day-to-day basis, the Senior Deal Operations Specialist will act as an Operational Team Lead, guiding and coaching the Deal Operations team on best practices for Deal Desk functions. This includes fostering a culture of accountability, continuous improvement, and a customer-centric approach to support. A key responsibility will be to monitor team workload and capacity, ensuring a balanced distribution of cases and proactively identifying opportunities to optimize workflows and eliminate bottlenecks that hinder productivity. The specialist will also be tasked with collaborating closely with cross-functional stakeholders such as Sales, Legal, Finance, and Product teams to address systemic issues and enhance the handoff processes between different departments. Furthermore, this role will drive initiatives aimed at automating repetitive tasks and implementing new tools to boost team productivity and minimize manual efforts. Continuous monitoring of deal cycle times, approval turnaround times, and booking accuracy will be essential to identify areas for improvement and maintain high standards of performance.
• In terms of Order Operations Oversight, the Senior Deal Operations Specialist will ensure that Sales teams receive accurate and timely quoting support, even for complex pricing structures. Maintaining the integrity of data within CRM and quoting systems is paramount. The specialist will be responsible for identifying and eliminating process bottlenecks that impede deal velocity, thereby accelerating the sales cycle. During critical month and quarter-end periods, the role will actively support the Ready-to-Close (RTC) process, meticulously ensuring deal accuracy, completeness, and adherence to company policies before deals are booked. This oversight is crucial for financial accuracy and compliance.
• The Sr Deal Desk Functions are central to the strategic aspect of this role. The specialist will partner closely with Sales teams to develop optimal deal structures and strategies, aiming to maximize revenue, improve margins, and achieve favorable customer outcomes. This involves reviewing and approving pricing exceptions, non-standard terms, and discount structures, ensuring they align with established company policies. A significant part of the role includes leading commercial risk assessments and managing escalations for complex or strategic deals, providing clear recommendations to senior leadership. Collaboration with the Legal department on contract redlines and negotiations is vital to strike a balance between mitigating risk and accelerating deal closure. Ensuring consistent adherence to pricing governance and approval workflows is also a key responsibility, maintaining order and compliance across all transactions.
• This role offers a unique opportunity for professional growth and impact within a leading technology company. The Senior Deal Operations Specialist will gain deep insights into the intricacies of SaaS pricing models, contract structures, and revenue recognition principles. They will have the chance to influence senior sales leadership and collaborate with diverse cross-functional teams, honing their negotiation and problem-solving skills. The specialist will become proficient in advanced CRM and CPQ systems, and develop a strong understanding of commercial contract structures and legal acumen. The ability to exercise commercial judgment, balance customer needs with company policy, and assess risk will be significantly developed. By leading initiatives to automate workflows and improve processes, the individual will drive scalable impact and contribute to shaping cross-functional strategy, becoming a go-to expert in deal strategy, pricing governance, and contract negotiations. This role is ideal for someone looking to make a significant contribution to revenue acceleration and operational efficiency in a fast-paced, innovative environment.
• The team at Docker is described as high-performing and passionate about innovation and great developer experiences. They operate in a remote-first culture, spanning the globe and united by a shared mission. The company itself is a leader in app development, with millions of users and billions of image pulls, trusted by a wide range of businesses from startups to Fortune 100 companies. Joining Docker means being part of a fast-growing organization that is committed to making app development easier and more accessible for developers worldwide. The company culture emphasizes diversity, equal opportunity, and inclusivity, striving to build a team that reflects a variety of backgrounds, perspectives, and skills to foster a better company overall.

🎯 Requirements

• 7+ years of experience in Deal Desk & Revenue Operations.
• Strong understanding of SaaS pricing models, contract structures, and revenue recognition principles.
• Salesforce and CPQ proficiency including expert-level navigation, configuration, quoting, pricing logic, troubleshooting, and report building.
• Contract and legal acumen including understanding of commercial contract structures (MSAs, Order Forms, amendments), ability to interpret and negotiate standard terms.
• Experience supporting cloud marketplace transactions (e.g., AWS, Azure, GCP) preferred.

🏖️ Benefits

• Freedom & flexibility; fit your work around your life
• Designated quarterly Whaleness Days plus end of year Whaleness break
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country
• Remote-first culture, with offices in Seattle and Paris

Skills & Technologies

AWS

Azure

GCP

Docker

Senior

Remote

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Docker Inc.

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About Docker Inc.

Docker Inc. provides an open platform for developing, shipping, and running applications inside lightweight containers. Its tools package software and dependencies into portable units that run consistently across environments, accelerating DevOps workflows and cloud-native development. The company offers Docker Desktop, Hub, and subscription services that integrate with CI/CD pipelines and orchestration platforms, enabling teams to build, share, and deploy microservices at scale while maintaining security and governance policies.

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