NICE Ltd. logo

Senior DevOps Engineer, CX

Job Overview

Location

India - Pune

Job Type

Full-time

Category

Software Engineering

Date Posted

May 23, 2026

Full Job Description

đź“‹ Description

  • • Design, build, and maintain scalable, reliable, and cost-optimized AWS-based infrastructure including EC2, ECS, EKS, RDS, S3, VPC, Route53, IAM, CloudFront, and CloudWatch.
  • • Implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation to automate provisioning and manage environment configurations.
  • • Develop and maintain CI/CD pipelines using Jenkins and GitHub Actions to enable zero-downtime deployments and accelerate delivery cycles.
  • • Automate operational workflows, monitoring, and deployment validation through Python and Shell scripting for system efficiency and reliability.
  • • Containerize applications using Docker and manage orchestration via Amazon ECS with best practices for image management and security.
  • • Enforce Git-based workflows for configuration management, version control, and integration of infrastructure components.
  • • Ensure high availability, fault tolerance, and robust backup strategies for critical production infrastructure.
  • • Collaborate with software development, QA, and product teams to deliver secure, scalable, and production-ready solutions.
  • • Provide technical mentorship to junior engineers and actively participate in code reviews for infrastructure automation and pipeline design.
  • • Contribute to the evaluation and adoption of new DevOps tools, technologies, and methodologies to drive continuous improvement.
  • • Participate in incident management, root cause analysis (RCA), and post-mortem reviews to enhance system stability and operational excellence.
  • • Work within the NiCE-FLEX hybrid model: 2 days per week in the office (Pune) for collaborative meetings and 3 days remotely.
  • • Maintain alignment with production-level quality and supportability standards across all automated systems and deployment processes.

🎯 Requirements

  • • 4-7 years of experience in DevOps, Cloud, or Infrastructure Engineering
  • • Strong hands-on experience with AWS services including EC2, ECS, EKS, RDS, S3, VPC, Route53, IAM, CloudFront, and CloudWatch
  • • Expertise in Infrastructure as Code using Terraform and AWS CloudFormation
  • • Proven experience building and maintaining CI/CD pipelines with Jenkins and GitHub Actions
  • • Proficiency in Docker and ECS for containerization and orchestration
  • • Strong command of Python and Shell scripting for automation and system tasks

🏖️ Benefits

  • • Hybrid work model (NiCE-FLEX): 2 days in-office, 3 days remote per week
  • • Opportunity to work within a global market-leading company with over 8,500 employees across 30+ countries
  • • Exposure to cutting-edge AI, cloud, and digital technologies used by 85 of the Fortune 100 companies
  • • Access to internal career growth opportunities across roles, disciplines, and locations

Skills & Technologies

Python
AWS
Docker
Terraform
Jenkins
DevOps
Senior
Remote

Ready to Apply?

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About NICE Ltd.

NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.

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