This job has expired
This position was posted on December 21, 2025 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
San Mateo
Job Type
Full-time
Category
Product Management
Date Posted
December 21, 2025
Full Job Description
đź“‹ Description
- • Own and orchestrate Freshworks’ most mission-critical, company-defining strategic initiatives from ideation through flawless execution. You will quarterback multi-quarter programs that determine where we play, how we win, and what we build next—directly influencing revenue trajectory, market positioning, and long-term shareholder value.
- • Act as a trusted, board-level thought partner to the CEO, CFO, and entire Executive Leadership Team. You will synthesize complex market dynamics, competitive intelligence, and financial scenarios into crisp narratives that shape quarterly board decks, investor-day presentations, and M&A strategy sessions.
- • Build, mentor, and inspire a world-class Strategy & BizOps team of ex-tier-1 consultants and high-velocity analysts. You will instill a culture of hypothesis-driven problem solving, ruthless prioritization, and measurable impact while creating clear career paths that make Freshworks the destination for top strategy talent.
- • Drive end-to-end strategic planning cycles—annual, quarterly, and rolling 3-year horizons—translating high-level vision into detailed OKRs, resourcing plans, and execution roadmaps. You will ensure every function from Product to Sales to Finance is aligned on the “why,” “what,” and “how” of each strategic bet.
- • Lead rigorous market, competitive, and financial analyses that underpin billion-dollar decisions. This includes TAM expansion studies, pricing & packaging optimization, channel strategy redesign, and scenario-based investment modeling that stress-tests upside, base, and downside cases.
- • Scope and deliver cross-functional execution sprints that turn strategy into shipped product, closed revenue, and delighted customers. You will define milestones, allocate owners, track KPIs, and course-correct in real time—operating as both architect and air-traffic controller.
- • Forge deep, trust-based partnerships with our high-caliber India Strategy hub and global functional leaders to ensure 24-hour productivity and seamless knowledge transfer. You will leverage time-zone arbitrage to compress analysis timelines and maintain a “follow-the-sun” execution cadence.
- • Craft investor-facing materials that articulate Freshworks’ differentiated SaaS narrative—growth vectors, margin levers, and capital allocation philosophy. You will distill complex data into compelling stories that resonate with Wall Street analysts, institutional investors, and board members.
- • Serve as the “glue” across Product, Sales, Marketing, Customer Success, and Finance to surface hidden interdependencies, resolve conflicting priorities, and unlock enterprise-wide synergies. Your influence will be felt in roadmap decisions, GTM motions, and pricing architecture.
- • Champion a culture of experimentation and continuous learning by institutionalizing playbooks, post-mortems, and knowledge repositories. You will ensure every strategic cycle is smarter, faster, and more impactful than the last.
🎯 Requirements
- • 12+ years of combined experience in top-tier management consulting (e.g., McKinsey, BCG, Bain) and high-growth SaaS strategy or BizOps roles, with at least 5 years leading teams
- • Demonstrated track record of owning and delivering enterprise-level strategic initiatives that moved revenue, margin, or market share needles in a $500M+ ARR environment
- • Expert-level proficiency in financial modeling, scenario analysis, and investment case development; ability to build board-quality Excel and PowerPoint artifacts independently
- • Proven leadership of distributed, cross-functional teams across North America and India, with exceptional stakeholder management up to C-suite and board level
- • MBA or equivalent advanced degree strongly preferred; deep SaaS metrics fluency (ARR, NRR, CAC, LTV, Magic Number) is non-negotiable
🏖️ Benefits
- • Hybrid work model with only 3 days per week onsite (Tue-Thu) in our modern San Mateo headquarters—minimize travel while staying connected
- • Full-spectrum tech-company perks: premium medical, dental, vision, 401(k) match, generous PTO, and equity in a high-growth public SaaS company
- • Direct exposure to CEO, CFO, and GLT—fast-track visibility for executive progression within a well-resourced, talent-centric Strategy org
- • Global collaboration with elite ex-consultant peers in both the U.S. and India, creating unmatched learning velocity and career network effects
Skills & Technologies
Senior
Hybrid
Remote
About Freshworks Inc.
Freshworks Inc. provides cloud-based customer engagement and employee experience software. Its suite includes products for customer support, sales automation, marketing, IT service management, and HR service delivery. The company serves small and medium-sized businesses as well as enterprises across industries. Founded in 2010 and headquartered in San Mateo, California, Freshworks offers integrated SaaS applications designed to improve customer satisfaction and employee productivity.
Similar Opportunities
⏰ EXPIRES SOON
Nadara Holding B.S.C. (c)
Madrid
Full-time
Expires Mar 3, 2026 (Soon)
Remote
2 months ago
