Senior Director VP, MGU Partnerships

📋 Description

• • Arlo is revolutionizing the health insurance landscape by leveraging cutting-edge AI to create a more accessible, understandable, and supportive healthcare experience for everyone. We are fundamentally reimagining health plans, transforming them from reactive entities that often deny care into proactive partners dedicated to enabling member well-being. Our AI-native platform provides continuous, personalized support, guiding members through benefit navigation, appointment scheduling, access to high-quality care, and alleviating financial anxieties. With a robust, industry-leading risk-pricing engine, Arlo is experiencing rapid growth, achieving significant premium volumes and covering tens of thousands of individuals, with demand escalating across brokers, employers, and strategic partners. Our vision is backed by prominent investors including Upfront Ventures, 8VC, and General Catalyst, and our team comprises seasoned professionals from organizations like Palantir and Y Combinator, united by a shared ambition to modernize a trillion-dollar market.
• • As a Senior Director/VP of MGU Partnerships, you will be instrumental in driving the strategic growth and expansion of our MGU stop-loss business. This pivotal role requires a highly strategic and relationship-oriented individual to take ownership of our partnerships with health plans and Third-Party Administrators (TPAs). You will serve as the primary point of accountability for partner success, focusing on accelerating revenue growth, deepening strategic relationships, enhancing plan performance, and ensuring the swift and comprehensive resolution of any emergent issues. Reporting directly to Arlo’s VP of Sales, you will collaborate closely with cross-functional teams including underwriting, analytics, clinical, and operations. A key aspect of your role will involve working collaboratively with our innovative plan partners to co-design and refine modern health plan designs that meet the evolving needs of the market.
• • Your core responsibilities will encompass driving significant revenue growth and expanding our partner ecosystem. This includes identifying and capitalizing on opportunities for upsell, cross-sell, and overall expansion within our existing client and partner portfolio. You will lead renewal efforts and retention strategies to maximize the long-term value derived from each account. Furthermore, you will be responsible for scoping, onboarding, and diligently managing new program partnerships with TPAs and other essential vendors, ensuring seamless integration and operational efficiency.
• • A significant part of your role will be dedicated to owning and nurturing key relationships. You will act as the day-to-day relationship owner for our clients and partners, building trust and fostering strong, collaborative connections. You will also serve as the primary escalation point for any challenges or critical issues that arise, ensuring they are addressed with urgency and expertise. Your ability to manage complex, multi-stakeholder relationships and navigate high-pressure situations with grace and effectiveness will be paramount.
• • You will be tasked with driving tangible performance outcomes for our partners. This involves closely monitoring account performance, with a keen eye on loss ratio trends and utilization drivers. You will partner proactively with our underwriting, analytics, and clinical teams to identify opportunities for improvement and optimization. A critical function will be the proactive communication of performance insights and strategic recommendations to clients and partners, ensuring that these insights are understood and acted upon to achieve mutual goals. Your role extends to end-to-end problem resolution, leading the charge in addressing service, billing, eligibility, claims, and TPA-related issues. This will require adept coordination across internal teams and external partners to ensure timely and effective outcomes, with a commitment to documenting, tracking, and closing all issues with clear accountability.
• • This is an opportunity to apply your expertise in a high-growth environment, directly impacting the future of healthcare delivery and member experience. You will be empowered with significant ownership, contributing to the strategic direction and operational success of Arlo.