Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • As a Senior Engagement Manager at Medallion Inc., you will serve as the primary liaison between the organization and its clients, playing a critical role in ensuring project success, managing client relationships, and driving process improvements that enhance customer value in the healthcare technology space.
- • Day to day, you will act as the main point of contact for clients, oversee project timelines and deliverables, collaborate with internal teams to align efforts with client priorities, identify and mitigate risks, analyze workflows for inefficiencies, implement best practices, and deliver strategic insights that align with client goals to drive long-term partnership value.
- • Medallion is a fast-growing healthcare technology company revolutionizing provider network management through its leading provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring to eliminate administrative bottlenecks and empower healthcare teams to focus on patient care.
- • In this role, you will develop deep expertise in healthcare operations and SaaS customer success, strengthen your executive presence and negotiation skills at the C-Suite level, drive measurable impact on client satisfaction and revenue generation, and grow as a strategic leader shaping client outcomes and internal process excellence.
🎯 Requirements
- • 4+ years of experience in Customer Success, Engagement Management, or consulting, ideally supporting complex enterprise customers
- • Experience owning customer relationships in a SaaS startup environment
- • Proven ability driving customer engagement across a portfolio of accounts using data insights, product knowledge, and healthcare industry expertise
- • Demonstrated success identifying solutions, improving existing client strategies, and driving change in complex, fast-moving environments
- • Exceptional communication, executive presence, and negotiation skills — confident in engaging at the C-Suite level
- • Problem solving, project management, interpersonal and organizational skills
🏖️ Benefits
- • Competitive base salary ranging from $90,000-$130,000 depending on qualifications and experience
- • Competitive equity as part of the total compensation package
- • Access to comprehensive benefits as part of Medallion’s total rewards offering
- • Opportunity to work remotely (#LI-Remote)
- • Recognition as part of a Glassdoor Best Place to Work in 2024 & 2025
- • Exposure to a high-growth healthcare technology company backed by $130M from top-tier investors including Sequoia Capital and Google Ventures
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Medallion Inc.
Medallion provides a credentialing, licensing, and enrollment platform for healthcare organizations, automating provider data management, background checks, and payer enrollments. The cloud-based system integrates with existing EHR and HR systems, offering real-time status tracking, compliance monitoring, and analytics. It serves hospitals, health systems, and digital health companies, reducing administrative burden and accelerating time-to-revenue for new providers.
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