Senior Enterprise Account Lead (Senior Customer Success)

📋 Description

• • As a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion, building senior-level relationships and translating product value into measurable business outcomes in the rapidly evolving AI-driven marketing and commerce landscape.
• • You will lead complex, multi-stakeholder accounts with confidence, operating as a trusted advisor to executive teams while staying deeply connected to day-to-day execution to ensure strong adoption and long-term customer success.
• • What the person will do day to day:
• • Own enterprise accounts end-to-end, managing the full lifecycle from initial onboarding through renewal and expansion, ensuring consistent value realization and proactive risk mitigation across your portfolio.
• • Lead onboarding and adoption initiatives to help customers quickly achieve measurable outcomes, leveraging deep product knowledge to guide implementation and usage best practices.
• • Build and maintain strong, trusted relationships with senior stakeholders (VP+), including economic buyers such as CMOs and marketing VPs, positioning yourself as a strategic partner in their AI-driven brand management journey.
• • Drive renewals and expansions through consultative engagement, clearly articulating product value and identifying growth opportunities aligned with customer business objectives.
• • Identify risks, opportunities, and leverage points across each account, surfacing actionable customer insights that inform product direction, positioning, process, and pricing decisions.
• • Partner closely with Product, Sales, and R&D teams to deliver customer outcomes, acting as the voice of the customer in internal discussions and helping shape product evolution based on real-world usage and feedback.
• • About the team or company:
• • Brandlight is the leading enterprise AI visibility platform, defining how brands are surfaced, trusted, and chosen across AI-driven search, commerce, and advertising as AI becomes a trillion-dollar marketing and distribution channel.
• • You’ll join a fast-growing startup led by repeat entrepreneurs, world-class engineers, and marketing leaders, all united in reinventing how brands are built, discovered, and chosen in the age of AI.
• • What the person can learn or achieve in this role:
• • Develop deep expertise in the emerging AI visibility category, shaping how global enterprises measure and optimize their presence in AI-driven ecosystems while building a career at the forefront of AI-powered marketing technology.
• • Grow as a strategic enterprise leader by managing high-impact customer relationships, driving expansion and retention in complex accounts, and influencing product strategy through direct customer insights and executive-level engagement.