Job Overview
Location
United States (Remote);
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Senior Enterprise Customer Success Manager at Signifyd, you will manage the ongoing success of a portfolio of large, enterprise customers, serving as a trusted business advisor to drive adoption, retention, and expansion while ensuring exceptional customer experiences.
- • Day to day, you will oversee the customer lifecycle, project manage onboarding, collaborate cross-functionally with Sales, Implementation, and Risk teams, identify renewal and expansion opportunities, conduct executive business reviews, resolve account issues, and partner with Marketing to turn customers into advocates.
- • Signifyd is a trusted leader in fraud prevention and e-commerce enablement, processing billions of transactions annually for thousands of merchants across 100+ countries, with a mission to empower fearless commerce through technology and a people-first culture rooted in empathy, creativity, and commitment.
- • In this role, you will deepen your expertise in enterprise SaaS, e-commerce, and payments ecosystems, develop strategic account planning skills, strengthen executive communication and influence, and grow as a results-driven leader impacting net revenue retention and customer advocacy.
🎯 Requirements
- • 5+ years of Customer Success Management or Account Management experience
- • Proven experience managing enterprise accounts and complex projects
- • Proficiency in Salesforce, JIRA, Excel, and G-Suite; familiarity with BI tools like Looker is a plus
- • Strong analytical, metrics-driven mindset with ability to develop action plans and lead teams
- • Excellent communication, presentation, and interpersonal skills; self-starter who thrives in fast-paced, ambiguous environments
🏖️ Benefits
- • Discretionary Time Off Policy (Unlimited!)
- • 401K Match and Stock Options (up to 1,500 based on level)
- • Comprehensive health, dental, vision, disability, and life insurance; FSAs; Paid Parental Leave (12 weeks); On-Demand Therapy; Learning budget via Learnerbly
- • Annual Performance Bonus or Commissions; Company Social Events; Signifyd Swag
Skills & Technologies
About Signifyd
Signifyd provides a comprehensive commerce protection platform for e-commerce retailers and payment providers, focusing on preventing fraud, optimizing authorization rates, and eliminating chargebacks. They aim to help businesses increase conversion rates and build customer loyalty by automating order fulfillment and offering guaranteed fraud protection. Serving a wide range of industries from fashion to grocery, Signifyd empowers businesses to grow fearlessly. Notably, they have been recognized as the #1 payment security/fraud prevention solution for five consecutive years by Digital Commerce 360, underscoring their leadership and reliability in the market.
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