Senior Front End Engineer

Gorgias Inc.

Job Overview

Location

Paris

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Front End Engineer at Gorgias, you will play a pivotal role in shaping the future of Conversational Commerce by building the user-facing interfaces that power intelligent, seamless interactions between brands and customers. Your work will directly impact how ecommerce businesses engage with their audiences through AI-driven chat, email, and social channels, making every conversation feel personal, efficient, and on-brand.
• You will collaborate closely with Product, Design, and backend teams to translate complex user needs into high-performance, accessible, and visually refined frontend experiences that scale across global markets and high-traffic environments.
• Your day-to-day responsibilities will include:
• Partnering with Product and Design to architect and implement clean, responsive, and lightning-fast user interfaces that solve real customer pain points in the helpdesk and messaging platforms.
• Optimizing frontend applications for speed, scalability, and reliability across diverse browsers and devices, leveraging modern bundling strategies (Vite, Webpack/Rspack), caching techniques, and CDN configurations to ensure sub-second load times even under peak traffic.
• Writing maintainable, testable TypeScript and React code following industry best practices, while advocating for pragmatic trade-offs that balance development velocity with long-term system health and performance.
• Participating actively in agile development cycles, including sprint planning, daily standups, code reviews, and retrospectives, to continuously improve team velocity and code quality through constructive feedback and knowledge sharing.
• Contributing to frontend architecture decisions by advising on API design, state management patterns (e.g., React Query), and component reusability, ensuring alignment with inversion of control principles and the testing pyramid for robust, scalable applications.
• Mentoring junior engineers and fostering a culture of technical excellence by sharing expertise in modern CSS, UX principles, design systems, and frontend performance profiling tools.
• The Frontend Engineering team at Gorgias is part of a broader, mission-driven engineering organization that values autonomy, technical depth, and user-centric innovation. You’ll join a collaborative environment where engineers are empowered to own features end-to-end, from ideation to production, with strong support from Product, Design, and DevOps.
• The company is deeply invested in pushing the boundaries of what’s possible in conversational AI and ecommerce infrastructure, offering a unique opportunity to work on systems that handle millions of real-time customer interactions daily across global brands.
• In this role, you will deepen your expertise in high-scale frontend systems, gain exposure to cutting-edge AI-integrated user experiences, and develop leadership skills through technical mentorship and cross-functional collaboration.
• You’ll have the chance to influence frontend platform strategy, contribute to open-source-adjacent internal tooling, and grow into a technical leader who shapes not just code, but the engineering culture and product direction of a fast-growing, AI-first company.

🎯 Requirements

• 5+ years of professional experience building complex web applications using TypeScript and React in production environments.
• Deep proficiency in the modern frontend toolchain, including bundlers (Vite, Webpack/Rspack), test runners (Jest/Vitest), CI/CD pipelines, and performance optimization techniques for high-traffic applications.
• Proven ability to write clean, maintainable, and scalable React applications using composition patterns, reusable components, and modern state management libraries such as React Query.
• Strong understanding of browser APIs, CDN behavior, caching strategies, and frontend performance metrics (e.g., LCP, FID, CLS) to ensure optimal user experience across devices and network conditions.
• Experience collaborating with backend engineers to inform API design and data fetching strategies, demonstrating full-stack awareness without requiring backend implementation ownership.
• Familiarity with testing principles including unit, integration, and end-to-end testing, and a commitment to upholding the testing pyramid in daily development practices.

🏖️ Benefits

• Competitive salary and equity package benchmarked at the 90th percentile worldwide, supported by a transparent public salary calculator for full visibility into compensation fairness.
• Generous time-off policy including 5 weeks of vacation plus 2 weeks of RTT (Réduction du Temps de Travail), fully compliant with local labor laws in each country of operation.
• Comprehensive parental leave offering 16 weeks of paid leave for all new parents, regardless of gender, to support bonding and early childcare.
• Annual learning and wellness budget of up to €2,000, split into €1,500 for job-related development (courses, books, coaching) and €500 for personal wellness activities (gym, therapy, mindfulness).
• Home office setup stipend of up to €700 to create a productive and ergonomic remote work environment, including furniture, monitors, and peripherals.
• Provision of a high-end MacBook Pro for all engineers, ensuring access to powerful hardware for development, testing, and multitasking.
• Private health insurance through Alan, providing fast access to medical care, mental health support, and preventive services for employees and their dependents.
• Daily lunch allowance via Swile card, enabling employees to enjoy meals at local restaurants, cafes, or grocery stores with ease and flexibility.
• Regular company-wide events including quarterly virtual summits and annual offsite retreats to strengthen team cohesion, share strategic vision, and celebrate milestones.
• Access to premium AI tools (ChatGPT, Claude, Granola, etc.) and an active internal AI community via the #powerup Slack channel, encouraging experimentation and knowledge sharing around AI-augmented workflows.

Skills & Technologies

TypeScript

React

Jest

Senior

Onsite

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Gorgias Inc.

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About Gorgias Inc.

Gorgias Inc. provides a helpdesk platform for e-commerce merchants. The cloud software centralizes customer support tickets from email, chat, social media, and voice into one dashboard. Automation rules, macros, and integrations with Shopify, Magento, and BigCommerce enable teams to resolve inquiries faster. Features include order editing, refunds, and revenue reporting tied to support interactions. Founded in 2015, the company serves over 12,000 online stores worldwide from offices in San Francisco, New York, Paris, and remote locations.

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