Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary strategic advisor to enterprise clients, guiding them through Almedia’s rewarded marketing ecosystem to optimize campaign performance and maximize ROI.
- • Lead end-to-end campaign setups, including tracking implementation, KPI definition, and ongoing performance analysis to ensure consistent delivery of client goals.
- • Conduct proactive competitive analysis and deliver actionable industry insights to clients, positioning their campaigns ahead of market trends and competitor activity.
- • Identify and mitigate risks to campaign performance using data-driven diagnostics, collaborating closely with BI, Fraud, and User Acquisition teams to resolve issues in real time.
- • Drive revenue growth by identifying upsell and expansion opportunities within existing client accounts, increasing ad spend and broadening campaign scope based on performance data.
- • Build and maintain deep, trust-based client relationships through consistent communication, transparent reporting, and a consultative approach to problem-solving.
- • Translate complex technical and performance data into clear, persuasive narratives for non-technical stakeholders to facilitate informed decision-making.
- • Actively contribute to the evolution of Almedia’s Customer Success team by sharing scalable processes, feedback, and ideas as the function scales across regions.
- • Monitor emerging trends in digital advertising, app marketing, and rewarded engagement models to anticipate client needs and align Almedia’s offerings with market demand.
- • Work in-person five days per week in the New York office to foster a high-energy, collaborative environment and maintain momentum across client and internal initiatives.
- • Partner with Product and Engineering teams to relay client feedback and influence product roadmap priorities based on real-world usage and campaign outcomes.
- • Own client retention and satisfaction metrics, ensuring high NPS and long-term account health through proactive engagement and value delivery.
- • Utilize analytics platforms and campaign dashboards to extract insights, generate reports, and recommend data-backed optimizations for improved user acquisition and retention.
- • Navigate complex technical integrations with third-party platforms, ensuring seamless data flow and accurate attribution for client campaigns.
- • Balance multiple high-priority client accounts simultaneously, prioritizing efforts based on potential impact, revenue opportunity, and strategic alignment.
- • Champion Almedia’s mission to reward user engagement while helping global brands acquire high-intent users through an innovative, performance-driven model.
🎯 Requirements
- • Proven experience in client success, account management, or business development within digital advertising, app marketing, or gaming industries
- • Demonstrated ability to use data analytics tools to drive campaign optimization and inform client strategy
- • Strong communication skills with a track record of building trusted relationships with enterprise clients
- • Experience troubleshooting technical integrations related to ad tracking, attribution, or SDK implementations
- • Ability to thrive in a fast-paced, high-ownership environment with a growth mindset
- • Comfort working in-person five days per week in a New York City office
🏖️ Benefits
- • Annual salary range of $130,000–$165,000
- • Opportunity to work at one of Europe’s fastest-growing companies with global impact
- • Direct influence on shaping the future of a scaling Customer Success team
- • Access to a high-energy, ambitious team culture focused on acceleration and ownership
Skills & Technologies
About Almedia Inc.
Almedia is a digital advertising company that develops technology and media solutions for brands seeking performance-driven campaigns. Its platform combines programmatic buying, data analytics, and proprietary optimization tools to deliver targeted display, video, and mobile inventory across North America. The company focuses on measurable outcomes, offering transparent reporting and audience insights to help advertisers maximize return on ad spend. Headquartered in Montreal, Almedia maintains direct publisher relationships and operates private marketplaces designed for mid-market and enterprise clients. Services include campaign management, creative production, and strategic consulting aligned with brand safety and viewability standards.
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