Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Support
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • As a Senior Healthcare Customer Service Rep (Patient Solutions Representative II) at R1 RCM Inc., you will serve as a critical liaison between patients and healthcare organizations, ensuring confidential, professional resolution of patient inquiries and concerns to improve the patient experience and financial performance of hospitals and health systems.
- • Day to day, you will manage high-volume inbound and outbound patient calls, address questions about statements, insurance, billing, and payment plans, utilize EMR systems like Epic, Cerner, or Meditech, and apply healthcare industry knowledge (HIPAA, CPT, ICD-10, EOBs, etc.) to resolve accounts efficiently with a focus on first-call resolution.
- • R1 RCM Inc. is a leader in technology-driven revenue cycle solutions, combining a global workforce of experts with advanced AI, automation, and analytics platforms to transform healthcare financial operations and patient experiences across hospitals, health systems, and medical groups.
- • In this role, you will develop deep expertise in healthcare revenue cycle operations, strengthen your patient advocacy and communication skills, gain proficiency in EMR systems, and build a foundation for career growth in healthcare operations, customer service, or revenue cycle management within a mission-driven organization committed to innovation and community impact.
🎯 Requirements
- • High school diploma or GED (preferred)
- • Minimum 1 year of experience in a healthcare call center environment
- • Experience with EMR systems such as Epic, Cerner, Meditech, or similar platforms
- • Background in medical claims, denials, and patient-focused customer service
- • Knowledge of healthcare industry terms including HIPAA, CPT, ICD-10, EOBs, and insurance processes
🏖️ Benefits
- • Competitive benefits package (as referenced in the company’s benefits link)
- • Opportunity to constantly learn and collaborate across teams
- • Career growth and exploration of new professional paths
- • Chance to contribute meaningful work that improves patient care and community impact
- • Work in a mission-driven organization that values innovation, inclusion, and giving back
Skills & Technologies
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About R1 RCM Inc.
R1 RCM Inc. provides technology-driven revenue cycle management services to hospitals, health systems, and physician groups across the United States. The company offers end-to-end solutions spanning patient registration, coding, billing, claims processing, denial management, and collections, supported by analytics, automation, and outsourced staffing. Its cloud-based platform integrates with electronic health records to improve cash flow, reduce administrative costs, and ensure compliance with evolving healthcare regulations, serving a diverse client base that includes large health systems and academic medical centers.
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