Senior IT Analyst

Equip Health Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the top-tier technical expert responsible for resolving complex issues across endpoints, identity systems, networks, and core business applications, with a focus on documenting root causes and implementing scalable, repeatable solutions.
• Maintain strict adherence to data security and compliance standards across all IT operations, applying principles such as MFA, least-privilege access, and HIPAA awareness to ensure all records—including tickets, asset logs, and change controls—are audit-ready.
• Mentor and guide junior IT support staff, providing hands-on coaching during high-volume periods and stepping in to resolve frontline issues to ensure service continuity.
• Partner cross-functionally with departments such as People/HR to optimize user lifecycle workflows, including automating onboarding and offboarding processes to improve efficiency and reduce manual errors.
• Proactively identify and drive process improvements by analyzing support KPIs, refining standard operating procedures (SOPs), and creating or updating knowledge articles to reduce ticket recurrence and improve team scalability.
• Operate within core business hours of 8:30 a.m.–5:30 p.m. PT, with availability for occasional after-hours support to address priority incidents impacting clinical or operational workflows.
• Diagnose technical issues using a hypothesis-driven approach across multiple layers: client devices (Mac/Windows), network infrastructure (HTTP/DNS), authentication systems (SSO, SAML, OAuth), and cloud-based business applications.
• Ensure enterprise-grade security and compliance in a SaaS/cloud-first environment by managing identity and access controls, monitoring system configurations, and enforcing security policies across all employee endpoints.
• Maintain audit-ready documentation for all IT changes, asset inventories, and incident resolutions to support internal reviews and external regulatory requirements.
• Champion a servant-leadership mindset by actively supporting employees across all teams, never hesitating to engage in hands-on troubleshooting, even for low-level issues, to ensure a reliable and secure technology experience.
• Collaborate with clinical and operational teams to understand their technology needs, ensuring IT solutions align with patient care workflows and data privacy requirements.
• Remain current on evolving enterprise IT tools, security threats, and compliance standards in the digital health space to continuously improve support delivery and system integrity.
• Perform additional duties as assigned to support the evolving needs of a fast-growing, fully remote healthcare technology organization operating in all 50 states.

🎯 Requirements

• 5–8+ years of experience in IT support, IT operations, or service desk leadership within a SaaS/cloud-first environment
• Proven leadership skills, including mentoring junior staff and cross-functional partnership experience, particularly with People/HR on user lifecycle workflows
• Strong technical diagnostic skills with a hypothesis-driven approach, capable of isolating issues across client, network, authentication, service, and data layers
• Deep understanding of enterprise environments (Mac/Windows), networking (HTTP/DNS), security principles (SSO, SAML, OAuth, HIPAA awareness), and CLI fluency
• Experience in process improvement and governance, including change/control practices, maintaining audit-ready artifacts, and leveraging data to drive continuous improvement
• Must be available for core hours: 8:30 a.m.–5:30 p.m. PT, with occasional after-hours support for priority incidents

🏖️ Benefits

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays
• Generous parental leave
• Competitive Medical, Dental, Vision, Life, and AD&D insurance with Equip paying a significant percentage of premiums for individuals and families
• Spring Health: 100% employer-paid mental health benefit including 5 free therapy sessions and 5 free coaching sessions per year for you and each dependent
• $50/month stipend for home internet expenses
• $250/month stipend to use a co-working space
• Initial work-from-home stipend of up to $500, with reload of $200 at the 3-year mark and every other year thereafter
• Company-provided laptop
• 401K option
• Employee Assistance Program (EAP) covering mental health, legal services, and financial support
• HealthJoy: 100% employer-paid healthcare concierge service to help navigate benefits

Skills & Technologies

Spring

OAuth

Senior

Remote

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Equip Health Inc.

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About Equip Health Inc.

Equip Health is a virtual eating-disorder treatment provider delivering evidence-based care to adolescents and adults in the United States. Founded in 2019, the company pairs each patient with a five-person dedicated care team comprising a medical provider, therapist, dietitian, peer mentor, and family mentor. Treatment is delivered entirely via secure video, allowing patients to remain at home while receiving Family-Based Therapy and coordinated medical management. Equip partners with major insurers to increase access and accepts most commercial plans. The company is headquartered in San Diego, California, and has raised venture capital to expand nationwide access to comprehensive eating-disorder recovery.

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