Senior Leader, Technical Program Management

Mapbox, Inc.

Job Overview

Location

Mapbox UK

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Leader, Technical Program Management at Mapbox, you will lead the post-sales Technical Program Management (TPM) organization across EMEA, ensuring successful, on-time launches for key customers by transforming complex needs into realized value while minimizing disruptions to priorities and roadmap.
• You will serve as the senior escalation point for complex customer launches and major incidents with significant financial and strategic implications, providing high-judgment updates to Mapbox leaders and driving accountability across teams for consistent, quality deliveries.
• In this role, you will define and champion the charter, engagement model, and responsibilities of the EMEA TPM team, recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities, and align with Product and Engineering to translate customer feedback into actionable insights and roadmap clarity.
• You will lead executive-level discussions around delivery timelines, trade-offs, scope, and business impact, provide calm and decisive leadership during high-pressure situations with customers, and identify inconsistencies or missing processes across the organization—such as standards for JIRA bugs or missing dashboards—to drive operational rigor and continuous improvement.
• You will navigate matrixed organizations effectively, aligning Sales, Product, Engineering, Support, and Solutions Architecture to deliver customer outcomes, and act as a change leader who has successfully improved or scaled delivery organizations by implementing operational discipline in evolving environments.
• This role requires up to 50% travel and demands that you be based within 60 minutes of a major international airport hub to support rapid-response customer engagement and site visits, ensuring you can act swiftly when strategic customer needs arise.
• Mapbox values high-performing creative individuals who dig into problems and opportunities, believes in individuals being their whole selves at work through supportive healthcare, parental leave, and life flexibility, and emphasizes a culture of teaching and learning to equip employees with the tools needed for success.
• The company is committed to growing a diverse team and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply, fostering an inclusive environment where everyone can thrive.
• By joining Mapbox, you will have the opportunity to shape the future of location-aware technology, work with a platform used by over 4 million registered developers, and contribute to creating customized, immersive experiences that delight customers worldwide through secure, privacy-compliant tools and APIs.

🎯 Requirements

• 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment
• 5+ years of people management experience leading technical customer-facing delivery or services teams
• Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch
• Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations
• Deep customer empathy paired with disciplined execution and delivery-oriented leadership
• Technically fluent in cloud architectures, API/SDK integrations, and enterprise technical ecosystems
• Executive communicator able to engage effectively across audiences—from developers to senior executives—with clarity, confidence, and precision
• Cross-functional influencer capable of navigating matrixed organizations to align Sales, Product, Engineering, Support, and Solutions Architecture
• Change leader with experience improving or scaling delivery organizations and implementing operational rigor in evolving environments
• Willingness to travel up to 50% and ability to be based within 60 minutes of a major international airport hub

🏖️ Benefits

• Supportive healthcare and parental leave policies that allow individuals to be their whole selves at work
• Flexibility for life’s unexpected moments and innovation in how Mapbox supports its people
• A strong culture of teaching and learning to equip employees with tools for success in their function and the company
• Commitment to growing a diverse team and encouraging applications from people of all backgrounds, genders, ethnicities, abilities, and sexual orientations
• Opportunity to work with a leading real-time location platform used by over 4 million developers worldwide
• Exposure to high-impact customer launches and strategic initiatives across EMEA with significant business and technical complexity

Skills & Technologies

Senior

Remote

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Mapbox, Inc.

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About Mapbox, Inc.

Mapbox provides cloud-based mapping, geocoding, navigation, and spatial data infrastructure through APIs and SDKs. Developers embed live maps, search, turn-by-turn directions, and data visualization into mobile, web, and automotive applications. The platform ingests and updates petabytes of global imagery, traffic, and movement data to deliver real-time location services for logistics, automotive, travel, and consumer apps.

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