Senior Manager, Account Managment

📋 Description

• • A strategic, high-energy Manager of Account Management to lead and scale our account management function, ensuring team meets retention targets and identifies growth opportunities within the existing customer base.
• • Day to day responsibilities include managing KPIs such as Churn, CSAT, and response SLAs; designing and implementing gold-standard account management workflows; conducting business reviews and deep dives into account health; providing feedback to partner team leads; and overseeing identification of upsell and cross-sell opportunities with seamless handoff to internal teams.
• • RingCentral is a global leader in agentic voice AI–powered business communications, with $2.5B+ in ARR and $250M invested in R&D annually, building the future of AI-powered business communications where humans and AI work together to deliver seamless, intelligent experiences.
• • In this role, you will develop strategic foresight by building fireproofing for tomorrow’s challenges, enhance operational excellence by managing complex workflows across time zones and cultures, and strengthen adaptability in a fast-moving environment while influencing teams through constructive feedback and data-driven storytelling.