Senior Manager - Client & Product

Cotality Inc.

Job Overview

Location

Remote - Australia

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Manager - Client & Product at Cotality, you will lead the strategic and operational success of client delivery teams across implementation, support, and training, ensuring clients achieve strong adoption and long-term value from the Prime ecosystem while maintaining high service quality throughout the client lifecycle. This role is pivotal in driving client satisfaction, product evolution, and operational excellence by bridging client needs with product development in a global, remote-first environment.
• You will own operational delivery and service quality across the Prime client lifecycle by establishing standardized procedures and work plans, lead and direct Prime client implementations, onboarding, training, and support teams to ensure seamless delivery, coach and develop a multidisciplinary team of professionals and subordinate managers, serve as the primary escalation point for complex client matters using sound judgment to resolve issues and define appropriate courses of action, attend direct client meetings including operational reviews and solution discussions to provide expert guidance and leadership, partner with Product and Development teams to define and document operational and client-driven requirements for future enhancements, drive continuous improvement across processes, tools, and delivery models to increase efficiency and effectiveness, manage costs and resources related to the department to ensure alignment with broader business objectives, contribute to international product initiatives and cross-region collaboration to align global delivery standards, and translate business segment strategy into functional plans to guide team execution.
• Cotality is a global leader in property intelligence with 5,000 employees worldwide, trusted as the premier source for property data, insights, and technology across the entire real estate ecosystem. The company is committed to fostering a diverse, inclusive, and innovative culture where employees are empowered to collaborate, grow, and make a tangible impact on the property industry through client-first innovation and technological advancement.
• In this role, you will develop advanced leadership and strategic influence skills by managing cross-functional initiatives, shaping product roadmaps through client insights, and driving operational excellence in a global SaaS environment. You will gain deep expertise in the Prime ecosystem, enhance your ability to influence senior stakeholders, and build experience in international team coordination—positioning you for senior leadership roles in technology-driven client services or product management.

🎯 Requirements

• Experience in the insurance industry, specifically within insurance repair, restoration, or claims-driven environments.
• Proven track record leading operational teams in a SaaS, technology, or platform-based business.
• Demonstrated background in managing implementation, onboarding, training, and support functions.
• Strong ability to engage directly with senior stakeholders and clients to influence methods and techniques.
• Technical aptitude to learn complex software platforms quickly, including the Prime Ecosystem.
• Experience working cross-functionally with Product and Development teams to resolve problems and define requirements.

🏖️ Benefits

• Hybrid working model with flexible conditions and access to modern offices across Australia and New Zealand.
• 10 half days of Wellbeing leave annually, plus a $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear, and more.
• Generous parental leave offering, $750 AUD in Baby Bucks, and access to the Bravo! peer recognition and rewards program.
• Free subscription to the Calm app, complimentary access to Australia’s most comprehensive property research platforms (RP Data), and exclusive employee-only market updates and industry expert insights.
• Two community and volunteer leave days each year to support meaningful causes and charity partners.

Skills & Technologies

Senior

Remote

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Cotality Inc.

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About Cotality Inc.

Cotality is a talent marketplace and platform designed to connect companies with top engineering and product talent. They focus on streamlining the hiring process for tech roles by leveraging AI and a curated network of candidates. Their platform aims to reduce time-to-hire and improve the quality of hires for businesses in the technology sector. Cotality serves as a bridge between skilled professionals seeking opportunities and organizations looking to build high-performing teams, emphasizing efficiency and data-driven matching in the competitive landscape of tech recruitment.

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