Job Overview
Location
Toronto, ON
Job Type
Full-time
Category
Customer Success
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • As Senior Manager, Customer Operations at Zensurance Inc., you will lead the Accounts Management department, defining strategic vision and day-to-day execution in partnership with Sales Operations to ensure a seamless customer journey for commercial insurance clients.
- • You will oversee the Commercial Insurance Accounts Team, building high-velocity processes and workflows that drive operational excellence, performance accountability, and customer-centric outcomes in a remote-first environment.
- • You will translate company objectives into measurable team performance, lead performance conversations with empathy, and scale high-trust, high-performing teams without requiring prior insurance expertise.
- • Zensurance is a fast-growing InsurTech leader recognized by Deloitte’s Technology Fast 50 and Fast 500, redefining commercial insurance for Canadian businesses through digital innovation and industry expertise.
- • You will join a collaborative, innovative team focused on solving complex challenges and making a real impact in an evolving insurance landscape, with support from internal industry experts to accelerate your onboarding and success.
- • This role offers the opportunity to build meaningful operational infrastructure, mentor team leads, and directly influence customer experience and business scalability in a high-growth, purpose-driven organization.
🎯 Requirements
- • Proven experience leading high-volume customer support or customer operations teams in fast-paced environments.
- • Demonstrated ability to design and scale operational processes, workflows, and performance metrics to improve efficiency and customer satisfaction.
- • Strong leadership skills with experience coaching and developing team leads and frontline staff through empathetic performance management.
- • Expertise in translating business objectives into clear, measurable outcomes and driving accountability across teams.
- • Comfortable operating in a remote-first setting with strong communication, collaboration, and change management abilities.
🏖️ Benefits
- • Opportunity to work with a rapidly growing InsurTech company recognized for innovation and workplace excellence (Deloitte Fast 50/500, Top Insurance Employer).
- • Remote-first work model with flexibility and support for distributed team collaboration.
- • Access to internal industry experts who provide mentorship and domain knowledge to support success in commercial insurance operations.
- • Clear path to impact strategic customer operations and contribute to scaling a customer-centric business model.
- • Collaborative, ownership-driven culture that values innovation, challenging the status quo, and making meaningful industry impact.
Skills & Technologies
About Zensurance Inc.
Zensurance is a Canadian digital commercial insurance broker that uses technology to streamline coverage for small businesses. Founded in 2016, it partners with over 50 insurers to offer tailored policies for contractors, consultants, retailers, and other SMEs. Customers complete an online questionnaire and receive instant quotes, policy documents, and ongoing management through a single platform. The company focuses on simplifying traditionally complex processes, providing transparent pricing, and enabling 24/7 access to certificates of insurance. Headquartered in Toronto, Zensurance operates across all Canadian provinces, serving thousands of small-business clients with general liability, professional liability, property, and other commercial insurance products.
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