Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Marketing
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • As the Senior Manager of Professional Services at Invicti Security Inc., you will be the driving force behind our customer's success, embodying a true General Manager mindset. This pivotal role demands a strategic leader who not only oversees the delivery of our cutting-edge security solutions but also takes full ownership of key business metrics, including attach rate, profit margins, the quality of our service delivery, and the impact on customer expansion. Your primary focus will be on ensuring our customers achieve measurable business outcomes swiftly, accelerating their time to value, fostering deep product adoption, and ultimately enhancing customer retention. You will be instrumental in building robust, scalable delivery models that are not only efficient but also adaptable to the evolving needs of our client base.
- • This leadership position requires a unique blend of business acumen and technical curiosity. You will be expected to partner effectively with both Security and IT stakeholders within our customer organizations, delving into their complex challenges with a proactive and inquisitive approach. Your ability to understand intricate customer environments, identify pain points, and translate these insights into actionable strategies will be crucial for success. You will not just be managing a team; you will be cultivating a function that is a predictable, high-margin growth engine for Invicti.
- • Your responsibilities will span the entire Professional Services lifecycle. This includes expertly guiding customers through the onboarding and implementation phases of our solutions, ensuring a seamless and positive initial experience. Beyond implementation, you will oversee ongoing technical engagements, providing continuous support and strategic guidance to maximize the value derived from our products. Furthermore, you will play a key role in identifying and enabling expansion opportunities within existing accounts, working collaboratively with sales and customer success teams. You will also be responsible for developing and managing our partner-led delivery capabilities, ensuring that our ecosystem contributes effectively to our service delivery goals.
- • A core aspect of this role is developing deep expertise in Invicti's product suite. This technical depth, coupled with a genuine curiosity about how our customers operate and what they aim to achieve, will enable you to provide tailored solutions and strategic advice. You will be accountable for driving materially higher Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) by ensuring our customers are not only satisfied but are actively deriving increasing value from our platform.
- • You will be a key architect in scaling our Professional Services function profitably. This involves optimizing our operational model to ensure efficiency and high margins, exploring and leveraging partner channels to extend our reach without solely relying on internal headcount growth. Your efforts will directly contribute to enabling expansion opportunities through deeper technical adoption by our customers, solidifying their reliance on and success with Invicti.
- • Beyond the direct delivery and expansion aspects, you will act as a vital conduit for customer insights. You will translate frontline feedback and observations from customer engagements into actionable intelligence for our Product, Sales, and Customer Success teams. This cross-functional collaboration is essential for continuous improvement, helping to refine our product roadmap, enhance our sales strategies, and elevate the overall customer experience, thereby driving long-term value at scale.
- • Ultimately, this role is about driving tangible customer outcomes and ensuring they achieve their desired results in the shortest possible timeframe. You are accountable for the results, not just the activities performed. This means a relentless focus on delivering exceptional service, fostering strong customer relationships, and contributing directly to Invicti's growth and market leadership in the cybersecurity space.
🎯 Requirements
- • Proven experience in a leadership role within Professional Services, Consulting, or a related customer-facing technical function, with a strong understanding of software implementation and customer success principles.
- • Demonstrated ability to manage and grow a P&L, with a focus on revenue, margin, and operational efficiency, ideally within a SaaS or technology services environment.
- • Strong business acumen and a strategic mindset, capable of translating customer needs and market trends into scalable service delivery models and actionable business plans.
- • Excellent communication, interpersonal, and stakeholder management skills, with the ability to build rapport and influence at all levels, including C-suite executives and technical teams.
- • Technical curiosity and a foundational understanding of cybersecurity concepts and technologies, enabling effective engagement with technical stakeholders and product teams.
- • Experience in developing and managing partner ecosystems for service delivery is a plus.
🏖️ Benefits
- • Competitive salary and performance-based bonus structure.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and company holidays.
- • Opportunities for professional development, training, and career advancement.
- • Collaborative and innovative work environment with a focus on employee growth and success.
- • Remote work flexibility.
Skills & Technologies
Senior
Onsite
About Invicti Security Inc.
Invicti Security is a global leader in application security, offering a comprehensive suite of solutions designed to detect, prioritize, and remediate web application vulnerabilities. Their flagship products, Invicti (formerly Netsparker) and Acunetix, provide automated dynamic and static application security testing (DAST and SAST) capabilities. Invicti serves a wide range of industries, empowering organizations to secure their web applications, APIs, and cloud environments against modern cyber threats. Their platform integrates seamlessly into the software development lifecycle (SDLC), enabling development and security teams to build more secure software faster and reduce the risk of data breaches.
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