Job Overview
Location
USA, TN, Chattanooga, Remote
Job Type
Full-time
Category
Operations
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • Senior Operations AI Analyst role focused on ensuring AI-powered virtual assistants deliver reliable, compliant, and high-quality member experiences in a healthcare insurance setting.
- • Day-to-day responsibilities include owning operational oversight for AI-enabled member service processes, leading complex issue triage and root cause analysis, defining quality standards, driving user acceptance testing, and serving as the primary liaison across Operations, Quality, IT, Analytics, and vendor partners.
- • BlueCross BlueShield of Tennessee is a remote-first healthcare organization committed to innovation, equity, and leveraging AI responsibly to improve member and agent service outcomes.
- • In this role, you will develop expertise in AI operations within healthcare, strengthen cross-functional leadership skills, drive measurable improvements in virtual assistant performance, and mentor team members in operational best practices.
🎯 Requirements
- • Bachelor’s degree or equivalent work experience (four years of professional corporate experience)
- • 4 to 5 years in service operations, operations analysis, contact center operations, quality, or business analysis
- • Advanced analytical and problem-solving skills with experience in Tableau, Access, Cognos, or data warehouse tools (a plus)
- • Proven ability to lead complex operational issue resolution and cross-functional initiatives
- • Advanced proficiency with Microsoft Office tools including CoPilot
- • Ability to mentor peers and build operational capability across teams
🏖️ Benefits
- • Remote-first work environment with occasional travel to BCBST headquarters
- • Opportunity to drive measurable improvements in AI-powered member experiences
- • Culture that encourages innovation and responsible use of AI-enabled tools
- • Professional growth through mentoring analysts and establishing operational best practices
- • Exposure to cross-functional collaboration across Operations, Quality, IT, Analytics, and vendor partners
- • Commitment to equity and inclusion in hiring and promotion practices
Skills & Technologies
About BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee is the largest health-benefit plan company headquartered in the state, providing medical, dental, vision, and Medicare Advantage coverage to individuals, employers, and government programs. Founded in 1945 as a nonprofit mutual insurance company, it administers benefits for more than 3 million members through statewide provider networks, care-management programs, and digital health services. The company also engages in community health initiatives, preventive-care outreach, and value-based reimbursement models to improve outcomes and manage costs across Tennessee.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Human Agency, Inc.
2 months ago
Sanity, Inc
2 months ago