Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Senior Operations Manager at CGS Federal, you will lead the day-to-day management and coordination of large-scale information technology and data systems operations, ensuring smooth execution across intake, workflow management, client communications, operational delivery, reporting, and team coordination.
- • You will manage and coordinate a team of approximately 30 professionals across multiple operational functions, oversee client communications and status reporting, ensure efficient intake processes and workflow tracking, develop operational dashboards and KPIs for C-suite visibility, identify workflow bottlenecks, implement process improvements, coordinate cross-functional teams to meet deadlines and client expectations, establish operational standards and best practices, support staffing coordination and resource planning, drive accountability and operational consistency, facilitate internal meetings and stakeholder updates, and partner with technical SMEs and leadership to support ongoing operational improvements.
- • CGS Federal is a government-contracting organization focused on simplifying and enhancing government bureaucracy through the optimization of human, technical, and financial resources, combining cutting-edge technology with world-class personnel to deliver customized solutions for clients, with a growing portfolio over the past eight years and a commitment to honesty, professionalism, and quality work.
- • In this role, you will develop expertise in operational leadership within technical service environments, strengthen your ability to manage complex workflows and cross-functional teams, gain experience in building operational metrics and executive reporting, refine your process improvement and change management skills, and position yourself as a trusted leader who drives efficiency, accountability, and service quality without needing deep technical expertise.
🎯 Requirements
- • Bachelor’s degree in information technology, business, operations management, project management, or similar disciplines
- • 8–10 years of experience in operations management, program management, service delivery management, technical operations, or similar leadership roles
- • Experience leading cross-functional operational or technical teams
- • Strong organizational leadership and process management skills
- • Experience managing workflows, intake processes, escalations, and delivery coordination
- • Strong client-facing communication and stakeholder management abilities
- • Experience developing dashboards, operational metrics, KPIs, or reporting processes
- • Demonstrated ability to manage competing priorities in a fast-paced environment
- • Strong problem-solving and operational decision-making skills
- • Experience improving operational processes and driving organizational efficiency
- • Ability to lead teams without needing to be the deepest technical subject matter expert
🏖️ Benefits
- • Health, Dental, and Vision insurance
- • Life Insurance
- • 401k retirement plan
- • Flexible Spending Account (Health, Dependent Care, and Commuter)
- • Paid Time Off and observance of State/Federal Holidays
Skills & Technologies
About CGS Federal
CGS Federal provides technology, engineering, and professional services to U.S. federal agencies, focusing on defense, homeland security, intelligence, and civilian missions. Core capabilities include systems integration, software development, cybersecurity, data analytics, cloud migration, program management, and logistics support. The company delivers end-to-end solutions that help agencies modernize legacy systems, secure critical infrastructure, and accelerate digital transformation. Headquartered in the Washington, D.C. metropolitan area, CGS Federal maintains security clearances and adheres to CMMI, ISO, and NIST frameworks, enabling rapid deployment of scalable, compliant, and cost-effective services across classified and unclassified environments.
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