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Senior Operations Manager, Northeast Asia

OKX Technology Services Pte. Ltd.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end operational roadmap for OKX’s Northeast Asia expansion, translating high-level business goals into executable, data-driven initiatives that grow daily active users, trading volume and institutional adoption across Japan, South Korea, Taiwan and Hong Kong.
• Design and continuously refine a localized market-entry playbook that balances global OKX standards with nuanced regional requirements—covering licensing, fiat on-ramps, payment rails, language localization, customer support SLAs and culturally relevant marketing campaigns.
• Build and lead a cross-functional task force of product managers, engineers, compliance officers, marketers and customer-success leads; run weekly OKRs, sprint reviews and retros to ensure every squad is aligned on KPIs such as user activation rate, funnel conversion, cost-per-acquisition and monthly proof-of-reserves transparency scores.
• Monitor real-time dashboards that track competitor moves, regulatory bulletins and macro-economic indicators across the NEA region; turn insights into rapid experiments—A/B testing new KYC flows, referral incentives, staking rewards or NFT launchpads—and scale the winners to 10× impact within 30 days.
• Partner with the Legal & Compliance team to interpret evolving crypto regulations (e.g., Japan’s PSA/FSA updates, Korea’s Travel Rule, Taiwan’s AML 5.0) and translate them into operational SOPs that protect users while minimizing friction; maintain a live risk register and quarterly audit trail.
• Spearhead user-acquisition campaigns that blend Web2 precision (paid social, programmatic, KOL seeding) with Web3 authenticity (AMA Twitter Spaces, Discord quests, governance token airdrops); negotiate win-win deals with local neobanks, game studios and e-commerce giants to embed OKX wallet SDKs.
• Optimize the entire customer lifecycle—from first-touch landing page to institutional custody onboarding—by mapping pain points, reducing drop-offs and automating support via AI chatbots and multilingual help centers; target <2 min first-response time and 95 % CSAT.
• Collaborate with Finance & Treasury to manage regional liquidity pools, fiat ramps and stablecoin reserves; design dynamic fee schedules and staking APYs that maximize both user value and margin contribution while remaining compliant with local securities guidelines.
• Drive operational excellence through Lean Six Sigma: run Kaizen events, eliminate waste in KYC/KYT workflows, cut average onboarding time from 15 min to <5 min and save $2 M+ annual run-rate through smart routing of blockchain gas fees.
• Present monthly business reviews to the Operations Director and C-suite, translating complex metrics into concise narratives that influence budget allocation, headcount planning and product roadmap prioritization across the global organization.
• Champion OKX’s “proof-of-reserves” culture by embedding transparency checkpoints into every operational process—publishing Merkle-tree attestations, third-party audit results and open-source toolkits that reinforce user trust and differentiate OKX from less-transparent competitors.
• Mentor a high-performing team of operations analysts and junior PMs; create individualized learning paths, sponsor attendance at regional crypto conferences and foster an inclusive culture where bold ideas are rewarded and failures are treated as data.

🎯 Requirements

• 7+ years of operations, growth or strategy experience in fintech, crypto exchanges or high-growth consumer tech; proven track record of scaling products across Japan, South Korea, Taiwan or Hong Kong.
• Native or business-fluent proficiency in at least one NEA language (Japanese, Korean or Mandarin) plus excellent English communication skills.
• Deep familiarity with regional crypto regulations, payment rails (JCB, Shinhan, LINE Pay, Octopus) and local user behaviors.
• Strong analytical mindset—comfortable writing SQL, building Tableau/Looker dashboards and translating data into actionable insights.
• Demonstrated ability to lead cross-functional teams in a remote-first environment; experience with OKRs, Agile sprints and stakeholder management.
• Nice-to-have: existing network of regional KOLs, neobanks, game studios or institutional brokers; prior experience launching compliant crypto products under FSA, FSS or SFC oversight.

🏖️ Benefits

• Fully remote-first culture with quarterly team off-sites in Tokyo, Seoul or Taipei.
• Competitive token-incentive package plus annual performance bonus paid in USDT.
• Flexible PTO policy and “crypto Fridays” where the entire company logs off at 2 p.m. local time.
• Annual learning stipend of $5,000 for certifications, conferences or language courses.
• Premium medical, dental and vision coverage for you and your dependents, anywhere in the world.

Skills & Technologies

Senior

Remote

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OKX Technology Services Pte. Ltd.

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About OKX Technology Services Pte. Ltd.

OKX operates a global cryptocurrency exchange and Web3 ecosystem headquartered in Singapore, offering spot, futures, options, and decentralized finance services. The platform supports hundreds of digital assets, staking, lending, NFT marketplaces, and its own multi-chain wallet. Founded in 2017, it serves millions of users worldwide with deep liquidity, institutional-grade custody, and compliance programs across multiple jurisdictions, while continually expanding developer tools and layer-2 infrastructure to advance open finance adoption.

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