Senior Platform Engineer - Product Reliability

Kraken Technologies Limited

Job Overview

Location

Melbourne

Job Type

Full-time

Full Job Description

📋 Description

• Design, architect, and maintain scalable, resilient infrastructure that supports Kraken’s AI-driven energy management platform serving millions of customers globally.
• Ensure high availability, performance, and scalability of core platform products by implementing robust monitoring, alerting, and incident response systems.
• Collaborate with product and engineering teams to identify reliability bottlenecks and implement proactive solutions that prevent system degradation and outages.
• Develop and enforce best practices for infrastructure as code, automated testing, and deployment pipelines to enhance platform stability and reduce manual toil.
• Optimize resource utilization across cloud and on-premises environments to support renewable energy optimization, smart grid operations, and customer-facing systems including CIS, billing, meter data management, and CRM.
• Lead root cause analysis of production incidents and drive implementation of permanent fixes to improve mean time to recovery (MTTR) and mean time between failures (MTBF).
• Integrate observability tools (logging, tracing, metrics) across the platform to provide actionable insights into system health and customer experience impact.
• Partner with DevOps and SRE teams to evolve platform reliability standards and ensure alignment with industry benchmarks for uptime and performance.
• Contribute to capacity planning and forecasting to anticipate growth in customer demand and ensure infrastructure scales efficiently with minimal latency or disruption.
• Maintain and improve disaster recovery and failover mechanisms to guarantee business continuity during regional outages or system failures.
• Document system architectures, runbooks, and operational procedures to enable knowledge sharing and reduce dependency on individual team members.
• Stay current with emerging technologies in cloud infrastructure, automation, and reliability engineering to continuously elevate the platform’s resilience and efficiency.
• Advocate for reliability as a shared responsibility across all engineering teams, promoting a culture of ownership and proactive system improvement.
• Support the development of AI-driven communications and customer experience systems by ensuring underlying infrastructure meets strict performance and compliance requirements.
• Work within a globally distributed team to align reliability strategies across time zones and regional infrastructure constraints while maintaining consistent service levels.
• Participate in on-call rotations to respond to critical incidents and ensure rapid resolution of platform-wide issues impacting customer-facing services.
• Translate business goals around sustainable energy delivery into technical reliability requirements that prioritize efficiency, scalability, and environmental impact.

🎯 Requirements

• Proven experience as a Platform Engineer, Site Reliability Engineer, or similar role in a high-availability, cloud-native environment
• Expertise in designing and managing scalable infrastructure using cloud platforms (AWS, Azure, or GCP)
• Strong proficiency in infrastructure as code tools (Terraform, Ansible, or similar)
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog, ELK stack, etc.)
• Solid understanding of CI/CD pipelines and automated deployment practices
• Excellent communication skills with the ability to collaborate across engineering, product, and operations teams

🏖️ Benefits

• Opportunity to work on a platform transforming global energy systems toward sustainability
• Flexible work arrangements with options for remote work within Australia
• Collaborative, impact-driven culture focused on innovation in renewable energy technology
• Professional development support for advancing skills in reliability engineering and cloud architecture

Skills & Technologies

Senior

Remote

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Kraken Technologies Limited

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About Kraken Technologies Limited

Kraken builds the Kraken platform — a cloud-native, AI-powered operating system for utilities and energy companies that automates the energy supply chain (customer lifecycle, billing/CRM, trading and asset optimisation, migration from legacy systems) to enable faster product innovation, lower operating costs, and support distributed/renewable energy use.

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