Senior Product Manager, Patient Experience (Remote)

Maximus Tribe

Job Overview

Location

New York (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end post-signup patient experience for Maximus, spanning both digital product and physical clinical operations across all treatment protocols.
• Define and execute the product roadmap for patient engagement, including provider messaging, protocol check-ins, lab results, dashboards, subscription management (pause, plan changes, payment recovery, cancellation), and refill workflows.
• Drive lab completion rates for at-home test kits and Quest Diagnostics walk-in draws by designing frictionless scheduling, reminders, and coordination flows.
• Ensure seamless synchronization between patients and providers for controlled-substance protocols like TRT, managing compliance with prescribing regulations and refill timelines.
• Reduce avoidable churn by identifying and eliminating friction points in the patient journey, such as incomplete labs, missed provider syncs, and delayed refills.
• Partner with the Growth team to design in-product recommendations that enable cross-protocol adoption, ensuring recommendations feel clinically appropriate rather than commercial.
• Define, instrument, and monitor key retention and LTV metrics including lab completion rate, provider sync compliance, time-to-refill, and cross-protocol attach rate by cohort and protocol.
• Translate qualitative patient feedback from support conversations and community channels into actionable product priorities through continuous voice-of-customer practices.
• Serve as the connective tissue between clinical operations, pharmacy partners, care team, and lifecycle marketing to align cross-functional efforts around the patient journey.
• Design and ship features within strict regulatory constraints including HIPAA, telehealth prescribing rules, and FTC subscription requirements, treating compliance as a core design input.
• Lead a dedicated engineering pod and collaborate with an embedded design partner to prioritize, plan, and deliver product initiatives with autonomy and accountability.
• Communicate product strategy and tradeoffs through clear, explicit documentation that aligns stakeholders across engineering, clinical, operations, and marketing.
• Take full ownership of retention and LTV outcomes for all patient protocols, with direct responsibility for improving long-term patient value and reducing attrition.
• Operate as a single-threaded owner of ambiguous, cross-functional problems that span digital and physical touchpoints, with no handoffs to other teams for end-to-end accountability.
• Use analytical tools like Looker and Amplitude to write custom queries, build dashboards, and derive insights without reliance on data teams.
• Balance rapid iteration with rigorous compliance in a regulated healthcare environment, ensuring every product decision meets legal and clinical standards.
• Advocate for patients by noticing patterns in behavior — such as doubled churn at 90-day lab milestones — and proactively designing solutions before issues are formally reported.

🎯 Requirements

• 5+ years of product management experience, with at least 2 years owning a consumer retention, engagement, or post-purchase surface
• Experience in telehealth, healthcare, or another regulated consumer category, or demonstrated ability to ship quickly inside compliance constraints
• A track record of moving retention or LTV metrics you can speak to specifically, including what worked, what didn't, and how you knew
• Strong analytical fluency: you write your own queries, build your own dashboards, and are comfortable in tools like Looker and Amplitude
• Experience working with operational and clinical stakeholders, not just engineering and design — this role has as much service design in it as software design
• Excellent written communication; our culture runs on clear documents and explicit tradeoffs

🏖️ Benefits

• Competitive base salary – $130-160k
• Equity in the form of stock options
• Full Suite: Medical, Dental, Vision, Life Insurance
• Flexible vacation/time-off policies
• Liquidity of options whenever available
• Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)

Skills & Technologies

Product Management

Senior

Remote

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Maximus Tribe

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About Maximus Tribe

Maximus Tribe is a telehealth platform focused on men’s hormonal optimization and wellness. It connects patients with licensed physicians for at-home blood testing, personalized treatment plans, and ongoing care. Prescription-grade medications, including FDA-approved testosterone gels and enclomiphene, are compounded and delivered directly to users. The service emphasizes evidence-based protocols, continuous biomarker monitoring, and telehealth consultations to address symptoms of low testosterone, energy decline, and related metabolic issues. Physician oversight ensures safety and compliance with medical guidelines while providing convenient, discreet access to therapies aimed at improving vitality, body composition, and overall quality of life for men.

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