Job Overview
Location
United States, UNITED STATES, us
Job Type
Full-time
Category
Sales
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • The Senior Relationship Manager will lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts for Experian's Employer Services.
- • Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
- • Create and maintain strategic account plans for top Global Enterprise clients.
- • Assist in the renewal of existing business in partnership with the Client Development Executive.
- • Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts.
- • Generate client advocacy and referenceable success stories that can be leveraged in the market.
- • Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation.
- • Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors.
- • Gather data and insights regarding usage, outcomes and business value to ensure adoption and usage align with projected levels and strategic objectives.
- • Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations.
- • Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities.
- • Inform and educate clients on new and existing projects products and provide strategic recommendations aligned to client priorities.
- • Create, qualify and refer leads to the Client Development Executive.
- • You will report to the Sr. Director of Relationship Management.
🎯 Requirements
- • Proven experience managing strategic relationships with Global Enterprise clients.
- • Strong ability to develop and maintain executive-level relationships with key stakeholders.
- • Experience creating and maintaining strategic account plans for complex business portfolios.
- • Skilled in driving client retention, satisfaction and long-term relationship health.
- • Ability to gather, analyze and act on usage, outcomes and business value data.
- • Experience leading client briefings, quarterly business reviews and executive presentations.
🏖️ Benefits
- • Opportunity to work with Global Enterprise clients across multiple industries.
- • Remote work flexibility within the United States.
- • Collaboration with cross-functional teams including Customer Success and Client Development.
- • Impact on client innovation through voice of client insights.
- • Professional growth in strategic account management and relationship leadership.
- • Exposure to data-driven decision making in client success initiatives.
Skills & Technologies
About Experian plc
Experian plc is a multinational consumer and business credit reporting and data analytics company headquartered in Dublin, Ireland. It collects and aggregates information on over one billion consumers and businesses worldwide, providing credit scores, risk management, fraud prevention, marketing services, and decision analytics to lenders, insurers, employers, and government agencies. The company operates across North America, Latin America, the UK, Europe, the Middle East, Africa, and Asia-Pacific, helping organizations make informed decisions and consumers manage their financial health.
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