Job Overview
Location
India - Pune
Job Type
Full-time
Category
Software Engineering
Date Posted
May 25, 2026
Full Job Description
đź“‹ Description
- • Own and evolve enterprise-wide release strategy, governance frameworks, and best practices for NiCE CXone’s mission-critical SaaS platform.
- • Lead planning, orchestration, and execution of complex, large-scale SaaS releases spanning multiple teams, services, and deployment models including monolith and microservices architectures.
- • Serve as the primary release authority responsible for readiness assessments, risk evaluation, and go/no-go decision-making aligned with business priorities.
- • Drive continuous improvement of release processes, change management, and automation across the SDLC to enhance reliability and reduce operational risk.
- • Champion ITIL-aligned Change and Problem Management practices, including post-release reviews, root cause analysis, and implementation of corrective actions.
- • Lead early customer access and beta programs by managing communication plans, success metrics, and escalation paths for pre-release deployments.
- • Mentor and guide Release Managers and cross-functional teams on release best practices, tooling standards, and execution methodologies.
- • Act as the senior point of escalation during release-related incidents, coordinating cross-team response and resolution efforts.
- • Represent Release Management in executive and customer-facing communications with clarity, accountability, and confidence.
- • Provide leadership and oversight for releases during off-hours, including nights and weekends, as required to maintain 99.99% uptime SLA.
- • Partner closely with Engineering, Product, and Operations leadership to ensure predictable, high-quality, and highly available SaaS releases.
- • Operate within a hybrid work model: 2 days per week in the Pune office for collaborative meetings, 3 days remote.
- • Contribute to the maturation of release management practices across a global organization with enterprise-scale SaaS deployments.
- • Gain exposure to advanced CI/CD pipelines, cloud-native infrastructure, and automated deployment strategies in a high-availability environment.
- • Influence release strategy and execution across product, engineering, and operations leadership with high visibility and impact.
🎯 Requirements
- • Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience)
- • 5-7 years total experience, including 3+ years in enterprise SaaS environments with significant ownership of release management functions
- • 1+ years leading complex, concurrent software releases in a senior Release Manager or similar role
- • Deep understanding of modern SDLC practices, CI/CD pipelines, and cloud-based deployment strategies (monolith and microservices)
- • Strong knowledge of ITIL Change and Problem Management, release governance, and risk management principles
- • Proven ability to lead cross-functional initiatives, influence without authority, and drive alignment at senior levels
🏖️ Benefits
- • Ownership of release strategy for a highly available, enterprise-scale SaaS platform
- • Opportunity to shape and mature release management practices across a global organization
- • Exposure to advanced CI/CD, cloud-native, and microservices architectures
- • High visibility, influence, and impact across product, engineering, and operations leadership
- • NiCE-FLEX hybrid work model: 2 days in-office (Pune), 3 days remote per week
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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