Senior Research Partner - ET/CT

Maze Labs, Inc

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Research Partner at Maze Labs, you will serve as the research expert on the Go-to-Market (GTM) team, acting as a strategic co-pilot to Account Executives, Account Managers, and Customer Success Managers to help them demonstrate measurable business impact through user research and inspire confidence in prospects and customers.
• You will lead high-impact customer engagements including sales calls, workshops, and enablement sessions, while developing change management and enablement programs that guide customers in defining, launching, and operationalizing KPI-linked research to drive retention, expansion, and long-term adoption.
• You will collaborate cross-functionally across product, marketing, and engineering teams to align research initiatives with customer needs and ensure seamless delivery of insights that inform product decisions and GTM strategy.
• Your day-to-day responsibilities will include designing and facilitating research workshops for customers, training internal teams on research best practices, creating enablement assets (such as playbooks and case studies), and advising on how to connect research findings to business outcomes like conversion rates, NPS, and feature adoption.
• You will partner with Customer Success to identify expansion opportunities by showcasing how research drives product-led growth, and support Account Executives in competitive deals by demonstrating Maze’s unique value in accelerating time-to-insight without compromising rigor.
• You will contribute to the evolution of Maze’s GTM motion by sharing field insights with product and marketing teams to refine messaging, positioning, and product development based on real-world customer use cases and pain points.
• You will represent Maze at industry events, webinars, and customer forums as a thought leader in user research, helping to build brand authority and generate pipeline through speaking engagements and content creation.
• You will mentor and uplift junior researchers and GTM teammates by sharing best practices, fostering a culture of research advocacy, and helping non-researchers confidently leverage insights in their workflows.
• You will operate with a high degree of autonomy in a remote-first environment, managing your own schedule while traveling as needed to engage with key prospects and customers in person to build trust and deepen relationships.
• You will help shape the future of Maze by contributing to an early-stage startup culture where your input directly influences product strategy, GTM processes, and company values in a fast-moving, innovative environment.
• About the team or company: Maze is a Series B user research platform backed by top-tier investors (Felicis, Emergence & Amplify) with a global remote workforce of less than 150 team members, serving over 100,000 brands across 4,000 companies including Uber, Amazon, Atlassian, and Anthropic.
• Maze is on a mission to eliminate the trade-off between building fast and building right by making user research accessible, intuitive, and fast through AI-powered automation that turns busywork into strategic insight.
• What the person can learn or achieve in this role: You will deepen your expertise in connecting user research to business outcomes at scale, gaining experience in GTM strategy, change management, and executive-level storytelling while advancing your career as a research leader in a high-growth SaaS environment.
• You will have the opportunity to influence how leading companies operationalize research, develop thought leadership in the UXR space, and leave a lasting impact on Maze’s growth trajectory by helping define the role of research in modern product development.

🎯 Requirements

• 5+ years of experience in UX Research, Product Research, or Insights roles
• Proven ability to engage and influence stakeholders at the Executive level with strong interpersonal and communication skills
• Experience leading customer-facing workshops, enablement sessions, or sales enablement initiatives
• Strong organizational skills with demonstrated ability to collaborate cross-functionally to drive results
• Willingness to travel and engage with prospects and customers in person as needed

🏖️ Benefits

• Health insurance with international coverage, vision, and dental — 100% of team member premium paid
• Free access to unlimited virtual therapy sessions with a human provider and 24/7 mental health resources
• Life and Disability Insurance — 100% of team member premium paid
• Flexible time off and meaningful equity participation
• Company retreats, fully paid for by Maze
• New MacBook provided and paid for by Maze
• $1,500 remote work setup fund to create a productive home office
• $500/month flexible stipend for dependent health insurance or personal wellness use (gym, co-working, food, travel, etc.)
• Monthly Bonus.ly points redeemable for gift cards and rewards
• Virtual social engagements, open culture with virtual coffee chats and bi-weekly all-hands meetings
• SWAG, open transparent culture, and inclusive environment that celebrates diverse perspectives

Skills & Technologies

REST

Senior

Remote

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Maze Labs, Inc

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About Maze Labs, Inc

Maze Labs, Inc. provides a product-discovery and user-research platform for product teams to validate designs and prototypes through quantitative testing and user insights. The SaaS platform lets teams run unmoderated tests, recruit participants, capture task success metrics, and generate reports and analytics to inform design decisions and reduce reliance on qualitative feedback. Maze integrates with design tools and workflows to measure usability, prioritize features, and quantify product-market fit during development. The company serves UX designers, product managers, and researchers at startups and enterprises seeking faster, data-driven validation of product concepts.

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