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Senior Revenue & Client Operations Manager - NeuroNav

Pear VC, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As the Senior Revenue & Client Operations Manager at NeuroNav, you will be the linchpin ensuring the seamless and efficient operation of our critical back-office systems. This high-impact role is designed for an individual who thrives on optimizing processes, maintaining data integrity, and ensuring that our client lifecycle, from initial sales engagement through ongoing support and financial reconciliation, operates with precision and reliability. You will be instrumental in scaling our operations as NeuroNav continues its rapid growth, directly contributing to our mission of revolutionizing how individuals with developmental disabilities access essential services.
• Your primary responsibility will be the comprehensive ownership and continuous optimization of NeuroNav’s HubSpot instance. This includes meticulously managing workflows, automation rules, lifecycle stages, sales pipelines, and the overall reporting architecture across our Sales, Client Services, and Support departments. You will be the go-to expert for maintaining and enhancing the HubSpot environment, ensuring it accurately reflects our business processes and supports our strategic objectives.
• A key facet of this role involves managing and improving our critical integrations. You will oversee the functionality and optimization of connections with various tools such as Fathom, SMS platforms, and time-tracking software. Furthermore, you will manage the intricacies of our Commerce Hub order forms and invoicing workflows, ensuring they integrate flawlessly with QuickBooks to maintain accurate financial records.
• You will be tasked with developing and maintaining comprehensive documentation for our customer lifecycle. This includes creating and updating detailed diagrams and process maps that clearly illustrate how clients move through our system, ensuring consistency and providing a valuable resource for internal teams.
• This role demands a proactive approach to system enhancements. You will lead scoped projects aimed at improving key operational areas, such as refining our time-tracking mechanisms and streamlining invoicing processes. Your ability to identify opportunities for automation and efficiency will be crucial in driving these improvements.
• A significant part of your contribution will be building and maintaining robust dashboards. These dashboards will provide essential insights for leadership decision-making, offering clear visibility into key performance indicators across sales, client services, and support operations. You will be trusted to translate complex data into actionable intelligence.
• Revenue integrity is a non-negotiable KPI. You will partner closely with the Finance department to ensure meticulous reconciliation of new sales and upsell data between HubSpot and QuickBooks. This involves validating the accuracy of all invoicing, order forms, and subscription data, ensuring that our financial reporting is always precise and audit-ready.
• You will also manage the operational aspects of our Client Support Team. This includes overseeing the process for FMS requests and provider searches, monitoring ticket volume, fulfillment rates, and turnaround times to ensure we consistently meet or exceed our Service Level Agreements (SLAs). Your focus will be on maintaining workflow discipline and identifying trends that can lead to operational improvements, ensuring the back-office machine hums efficiently.
• Providing clear and accurate executive reporting is paramount. You will maintain and refine dashboards that track key metrics across all customer-facing departments, ensuring data integrity across all interconnected systems. Your ability to deliver clarity, not just raw data, will be a hallmark of your success.
• You will play a vital role in training and enabling our cross-functional teams. This includes onboarding new hires into our system processes, training existing team members on HubSpot workflows and other operational tools, and supporting non-technical staff in mastering these essential tools. Maintaining up-to-date documentation and process guides will be a continuous effort.
• At NeuroNav, operational excellence directly translates into tangible benefits for families and individuals with developmental disabilities. When our systems function flawlessly, families can navigate the Self-Determination Program more efficiently, receive clearer guidance, and gain faster access to services that empower them to live more independent and fulfilling lives. Your work will have a profound and positive impact on the lives of those we serve.
• You will inherit a strong systems foundation and be empowered to optimize, strengthen, and scale it. Your leadership in targeted enhancements will be key to improving automation, reporting accuracy, and overall lifecycle clarity, ensuring NeuroNav remains a leader in its field.

🎯 Requirements

• 5–7+ years of experience in revenue operations, CRM administration, or client operations management.
• 4+ years of hands-on experience administering and optimizing HubSpot.
• Proven experience reconciling CRM data with financial systems (e.g., QuickBooks).
• Experience overseeing a support or ticket-based operations team, including managing SLAs and performance metrics.
• Strong experience managing system integrations and building comprehensive dashboards for executive reporting.
• Exceptional attention to detail, a strong sense of operational discipline, and the ability to maintain audit-ready data hygiene.
• Clear and concise communication skills, with the ability to train and support non-technical team members effectively.
• Comfort and proven ability to thrive in a fast-paced, remote-first work environment.

🏖️ Benefits

• Remote-first flexibility, allowing you to work from anywhere.
• Comprehensive health, vision, and dental insurance plans.
• 401(k) retirement savings plan.
• Generous paid time off: 14 PTO days plus 7 sick/flex days annually.
• Annual company retreat to foster team connection and strategic alignment.
• Opportunities for professional development and continuous learning.

Skills & Technologies

Senior

Remote

$110k-120k

Degree Required

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Pear VC, Inc.

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About Pear VC, Inc.

Pear VC is an early-stage venture capital firm founded in 2013 and based in San Francisco. It invests pre-seed and seed capital in enterprise software, consumer, fintech, healthcare, and deep-tech startups. The firm provides founders with a full-time, in-house product, design, and growth team during the company-building phase. Pear manages over $1.8 billion across multiple funds and has backed companies such as DoorDash, Guardant Health, Gusto, and Branch. The partnership emphasizes hands-on support, data-driven insights, and a tight-knit community to accelerate product-market fit and subsequent fundraising.

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