Senior Sales Engineer, AI

📋 Description

• • **What the role is and why it matters:** As a Senior Sales Engineer at NICE Ltd., you will play a pivotal role in bridging the gap between cutting-edge AI technology and enterprise customer needs. This position is critical for driving the adoption of NICE Cognigy’s AI-first CX platform, which powers Agentic AI to redefine customer experiences across global brands. Your expertise will directly influence strategic sales opportunities in the DACH and France regions, ensuring customers understand the value and capabilities of NICE’s conversational AI solutions. This role is ideal for a tech-savvy professional who thrives in a fast-paced, collaborative environment and is passionate about shaping the future of AI-driven customer interactions.
• • **What the person will do day to day:**
• • **Support Strategic Sales Opportunities:** Work closely with the sales team to identify, nurture, and close strategic deals in the DACH and France regions. Your technical expertise will be instrumental in addressing customer pain points and demonstrating how NICE Cognigy’s solutions can meet their business requirements.
• • **Conduct Discovery Calls and Technical Deep Dives:** Participate in customer calls to uncover their needs, challenges, and objectives. Lead technical deep dives to explore how NICE’s AI technologies, including conversational and generative AI, can be tailored to their specific use cases.
• • **Deliver Customized Product Demonstrations:** Create and present compelling, tailored demonstrations of NICE Cognigy’s platform. Highlight the benefits, capabilities, and unique value proposition of the software, ensuring customers see its potential to transform their operations.
• • **Design and Recommend Solutions:** Analyze customer requirements and design solutions that align with their business goals. Provide clear recommendations on how NICE Cognigy can address their needs, emphasizing ROI and measurable outcomes.
• • **Provide Technical Support During Sales Process:** Act as the technical authority for the sales team, answering complex questions, addressing concerns, and providing in-depth product information. Ensure potential customers have a seamless experience from initial contact to final decision.
• • **Stay Ahead of the Competitive Landscape:** Keep abreast of industry trends, competitive offerings, and emerging technologies in conversational AI. Perform technical comparisons between NICE Cognigy and other products on the market to articulate its competitive edge.
• • **Collaborate with Cross-Functional Teams:** Work with product, engineering, and marketing teams to communicate customer feedback, requirements, and opportunities for product enhancements. Ensure alignment between customer needs and NICE’s product roadmap.
• • **Train Internal Teams:** Share your expertise by providing internal training sessions to sales, customer success, and other teams. Help them understand the technical nuances of NICE Cognigy and how to effectively position it to customers.
• • **About the team or company:**
• • NICE Ltd. is a global leader in AI-driven customer experience (CX) and financial crime prevention solutions. With over 25,000 customers worldwide, including 85 of the Fortune 100, NICE manages more than 120 million customer interactions daily and monitors over 3 billion financial transactions. The company is renowned for its innovation in AI, cloud, and digital technologies, with a workforce of 8,500+ employees across 30+ countries. NICE Cognigy, the AI-first CX platform, is at the forefront of delivering enterprise-ready conversational and generative AI solutions that drive measurable ROI for brands.
• • The presales team at NICE is a dynamic, collaborative group of experts who thrive in a fast-paced environment. As a Senior Sales Engineer, you will work alongside some of the best minds in the industry, contributing to a culture of excellence, creativity, and continuous learning. The team is committed to pushing boundaries and setting new standards in AI-driven customer experiences.
• • **What the person can learn or achieve in this role:**
• • **Mastery of AI and Enterprise Software:** Gain deep expertise in conversational AI, generative AI, and enterprise software technologies. This role offers the opportunity to work with cutting-edge tools and platforms, positioning you as a thought leader in the field.
• • **Career Growth and Leadership:** NICE is a company that values ambition and innovation. This role provides a clear pathway for career advancement, with opportunities to take on leadership responsibilities, mentor junior team members, and influence the strategic direction of the presales function.
• • **Impact on Global Brands:** Contribute to the success of some of the world’s most recognizable brands by helping them implement AI solutions that transform their customer experiences. Your work will have a direct impact on their operations, efficiency, and bottom line.
• • **Cross-Functional Collaboration:** Develop strong collaboration skills by working with diverse teams, including sales, product, engineering, and marketing. This role will enhance your ability to communicate complex technical concepts to non-technical stakeholders, a skill that is invaluable in any career.
• • **Professional Development:** NICE offers endless opportunities for learning and growth, both within your role and across the company. Whether you’re interested in deepening your technical expertise, exploring new domains, or transitioning into a different function, NICE provides the resources and support to help you achieve your goals.