Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Sales
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Senior Sales Engineer at NICE Ltd., you will serve as a trusted advisor bridging technology and business value, working closely with Sales on discovery calls, technical deep dives, demos, and POCs to drive customer success in AI-powered customer experience solutions.
- • Day to day, you will lead discovery and solutioning by owning technical deep dives to uncover pain points, deliver customized high-impact demos that paint a vision of exceptional CX, respond to RFIs/RFPs with differentiated responses, design and execute proof-of-value initiatives to accelerate deal velocity, stay sharp on competitive AI and cloud trends, and upskill adjacent teams with technical expertise in conversational AI and automation.
- • You will join NICE Ltd., a global leader in AI-driven customer service automation, recognized as an innovation powerhouse with over 8,500 employees across 30+ countries, powering experiences for 25,000+ global businesses including 85 of the Fortune 100, and managing over 120 million customer interactions daily.
- • In this role, you will deepen your expertise in enterprise AI, CCaaS, and conversational platforms, sharpen your business acumen and storytelling abilities, become a go-to expert for AI-driven CX solutions, and accelerate your career in a fast-paced, collaborative environment with endless internal growth opportunities across roles, disciplines, and geographies.
🎯 Requirements
- • 7+ years in solutions engineering, pre-sales, or sales architecture roles with experience in complex enterprise software sales
- • 7+ years of consulting or customer engagement experience
- • 5+ years of contact center experience with deep familiarity of the CCaaS landscape
- • Strong JavaScript programming and scripting skills
- • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
- • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
🏖️ Benefits
- • Opportunity to work with a global market leader in AI-first CX platforms powering Agentic AI across 100+ languages
- • Fast-paced, collaborative, and creative environment with the best of the best teams
- • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- • Chance to learn and grow daily as part of an ever-growing, market-disrupting company
- • Work on technology that manages over 120 million customer interactions and 3+ billion financial transactions daily
Skills & Technologies
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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