Job Overview
Location
Remote - Philippines
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • The Communications & Family Support Coordinator serves as the first point of contact for families and external partners at Anna Autism Care, playing a critical role in building trust and ensuring a welcoming, professional experience from the very first interaction. This role is essential to upholding the organization’s mission of providing neurodiversity-affirming services grounded in dignity, respect, and partnership, directly impacting family engagement and access to vital autism support services.
- • Day-to-day responsibilities include answering all incoming calls to the main phone line with warmth, patience, and genuine care; returning voicemails within one business day; coordinating on-demand interpreter services for non-English-speaking families; conducting basic intake screenings using ANNA’s approved questionnaire to assess prospective client fit; scheduling developmental evaluations in collaboration with the clinical team; maintaining a positive and professional tone in all communications; completing PT1 (MassHealth authorization) forms for state-sponsored transportation requests; providing general administrative support as assigned by the Director of Operations; upholding strict confidentiality in adherence to HIPAA and ANNA privacy policies; and recording all phone, email, and correspondence in the Lumary CRM system immediately after each interaction.
- • The Central Operations team at Anna Autism Care is expanding to support the organization’s growth in delivering high-quality, family-centered services for autistic children. This team operates with a strong commitment to core values including Growth, Excellent Care, Kindness, Inclusion, and Teamwork, ensuring that every family — regardless of background, language, or circumstance — feels welcomed, respected, and supported from the first point of contact. The role is fully remote, requiring alignment with EST business hours Monday through Friday, and offers the opportunity to contribute meaningfully to a mission-driven organization that values lived experience and cultural humility.
- • In this role, the individual will develop deep expertise in family intake processes, administrative workflows within healthcare and social services environments, and cross-functional coordination with clinical teams. They will strengthen their communication, empathy, and crisis-response skills while gaining hands-on experience with CRM systems like Lumary and potentially Salesforce. Success in this position can lead to greater responsibility in family support, care coordination, or operations management within the growing field of neurodiversity-affirming services.
🎯 Requirements
- • Bachelor’s degree or high school diploma (or equivalent)
- • Minimum of 1 year experience in customer service, administrative support, or a similar role with a US-based company
- • Strong English fluency, both written and verbal, with comfort holding warm, detailed conversations with families who may be distressed or navigating a new diagnosis
- • Proven ability to communicate responsibly and professionally with external partners and internal teams
- • Experience working with Salesforce or other CRMs or referral tracking systems (preferred)
- • Bilingual or multilingual ability in Spanish and/or Portuguese (preferred)
🏖️ Benefits
- • Fully remote position with flexibility to work from anywhere in the Philippines
- • Alignment with EST business hours, Monday–Friday, supporting work-life balance
- • Opportunity to contribute to a mission-driven organization focused on neurodiversity-affirming care for autistic children and families
- • Valued lived experience as an autistic person, caregiver, or family member strongly considered in hiring
- • Professional growth in administrative support, family engagement, and CRM systems within a growing healthcare organization
- • Inclusive, supportive workplace committed to diversity, equity, and belonging
Skills & Technologies
PHP
Senior
Remote
Degree Required
About Anna Autism Care
Anna Autism Care provides evidence-based therapy and specialized education services for children and young adults on the autism spectrum. The company delivers individualized ABA, speech, occupational, and behavioral programs through in-center, in-home, and school-based models. Multidisciplinary teams of certified therapists, educators, and clinicians develop treatment plans aligned with each learner’s developmental goals. Support extends to families via training, counseling, and resource coordination, fostering skill acquisition, independence, and community integration across India.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
