Job Overview
Location
Reston, VA
Job Type
Full-time
Category
Software Engineering
Date Posted
April 12, 2026
Full Job Description
đź“‹ Description
- • Lead the design and development of scalable, secure ServiceNow solutions for federal program operations, including custom applications, workflows, business rules, and UI policies.
- • Drive implementation and optimization of Now Assist AI capabilities such as generative AI workflows, virtual agents, and intelligent automation to transform enterprise service delivery.
- • Provide technical leadership and solution design guidance across ServiceNow engagements, ensuring configurations are maintainable, scalable, and aligned with platform best practices.
- • Design, develop, and support ServiceNow portals and user experiences using Service Portal and/or UI Builder.
- • Collaborate with customer product owners to translate business requirements into standards-based, scalable platform solutions.
- • Perform code reviews, enforce development standards, and mentor team members while staying hands-on with development and configuration.
- • Support platform upgrades, patching, performance tuning, and troubleshooting of defects across development, staging, and production environments.
- • Ensure all configurations comply with federal security and compliance requirements, including Public Trust clearance eligibility.
- • Participate in Agile and SAFe ceremonies, contribute to technical documentation, and share knowledge across the delivery team.
- • ICF is a global advisory and technology services provider that combines expertise with cutting-edge technology to help clients solve complex challenges and shape the future.
🎯 Requirements
- • ServiceNow Certified System Administrator (CSA), current.
- • 7+ years of hands-on ServiceNow development experience, including custom applications, workflows, business rules, scripting, and integrations.
- • 2+ years of experience providing solution design or technical lead responsibilities on ServiceNow engagements.
- • U.S. Citizenship is required per federal government contract requirements.
- • Must be able to obtain Public Trust clearance.
- • Must reside in the United States and all work must be performed in the United States.
🏖️ Benefits
- • 100% remote work supported anywhere within the continental United States.
- • Pay range: $98,614.00 - $167,644.00 based on full-time employment.
- • Equal opportunity employer with reasonable accommodations available for disabled veterans, individuals with disabilities, and sincerely held religious beliefs.
- • Commitment to employee growth, expertise sharing, and personal and professional goal achievement.
- • Transparency in benefits coverage and access to EEO policy and workplace rights information.
Skills & Technologies
Senior
Remote
Degree Required
About ICF International, Inc.
Global advisory and technology services provider delivering strategy, analytics, and digital transformation to government and commercial clients. Core capabilities span energy, environment, health, education, and cybersecurity, integrating data science, policy expertise, and implementation support. Founded in 1969, publicly traded on NASDAQ as ICFI, with 9,000+ employees across more than 80 offices worldwide.
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