Senior Software Engineer, AI Voice Agent

📋 Description

• • Senior Software Engineer, AI Voice Agent role at Aircall Inc., focused on building production-grade AI voice systems that handle real-time customer interactions at scale.
• • Day-to-day responsibilities include designing and implementing real-time systems, integrating production LLM applications, optimizing voice infrastructure for low latency, and ensuring seamless handoff between AI and human agents during live customer conversations.
• • Aircall is a unicorn AI-powered customer communications platform serving 22,000+ companies globally, with headquarters in Paris and North American HQ in Seattle, and teams across major cities including San Francisco, New York, London, Berlin, Madrid, Sydney, and Mexico City.
• • In this role, you will work on one of the fastest-moving product areas at Aircall, where your contributions directly impact customer experience through audible improvements in AI voice agent performance, enabling you to ship high-impact, production AI systems that scale with confidence.