Senior Software Engineer - Backend

📋 Description

• • Architect and deliver the backbone of Freshworks’ next-generation SaaS platform, powering millions of daily interactions for customers in 120+ countries. Your code will directly influence product reliability, user trust, and revenue growth.
• • Own end-to-end ownership of high-throughput backend services—from whiteboard sketches to production deployment—ensuring sub-second latency, 99.99 % uptime, and zero-downtime releases.
• • Design and evolve RESTful APIs that are intuitive, version-tolerant, and secure, serving both web and mobile clients while maintaining backward compatibility and graceful degradation.
• • Write clean, modular, and testable Java/Kotlin/Go services that follow SOLID principles, leverage design patterns, and are continuously refactored for readability, maintainability, and performance.
• • Optimize data access paths by selecting the right mix of RDBMS (PostgreSQL/MySQL), NoSQL (DynamoDB/Redis), and distributed caches to minimize latency and maximize throughput under multi-tenant load.
• • Champion observability: embed metrics, structured logging, and distributed tracing so every request is traceable, every anomaly is alertable, and every outage is learnable.
• • Collaborate tightly with Product Managers to translate ambitious roadmaps into technical blueprints, and with Frontend & SRE teams to align on API contracts, capacity planning, and incident response.
• • Drive performance tuning and cost optimization—identify CPU, memory, and I/O hotspots, then refactor or re-architect to cut cloud spend without sacrificing user experience.
• • Lead code reviews and pair-programming sessions, raising the craftsmanship bar across the org by sharing best practices, spotting anti-patterns early, and mentoring junior engineers.
• • Contribute to microservice decomposition strategies, ensuring bounded contexts, fault isolation, and independent deployability while avoiding the pitfalls of distributed monoliths.
• • Experiment with AI-assisted coding tools and automated test generation to accelerate delivery cycles and improve code quality without compromising human oversight.
• • Participate in weekly architecture guilds to influence company-wide standards for security, scalability, and developer experience, turning tribal knowledge into living documentation.
• • Own post-release monitoring and on-call rotations, turning production incidents into actionable post-mortems that prevent recurrence and feed back into design improvements.
• • Build and maintain CI/CD pipelines that enforce quality gates (unit, integration, contract, and chaos tests) and enable blue-green or canary deployments with automated rollback.
• • Contribute to open-source communities and internal SDKs, amplifying Freshworks’ engineering brand while giving back to the ecosystem that powers our stack.